Cubavera

Tried to get a replacement for a shirt I just received, went through the website on there return policy and it showed my "invoice does not exist" I then emailed customer service and I'm still waiting for a response. It's been a week.

Buyer be ware! If you buy shirts from this place make sure to return before the return policy expires I bought 5 shirts from them for my trip to Mexico. I wore one dark blue shirt one time and after I hung it up to dry it dried with the streaks on it. I returned the shirt but no refund. They told me the time to return damaged merchandise had expired. What a rip off. I will never buy anything from theses crooks again. I would send a photo but I returned the shirt. Now they have my money and my shirt.

I purchase a shirt for a good friend who turned 60 but item never arrived. The purchase was made in March 15 and his birthday was in April 22. I called FEDEX and I learned the item was shipped by cargo ship. No company sends a shirt by ship but these people. Ridiculous. Birthday is over still haven't receive the item and we're in the month May. Don't buy anything from this company.

I ordered a linen shirt and pants, paid for overnight shipping. Although the did credit back the shipping charge, I have yet to receive my merchandise. I contacted Fedex and they said the package was either damaged or delivery was was interrupted for some reason

If you place and order for a Cubavera shirt. Make sure theybuse UPS or even USPS because your never get it on time with there free shipping. Don't pay for ground FedEx it will still be lost in transit.

I purchased many thing online from different clothing stores and companies there the worst.

This is my 2nd online order I didn't learn from my 1st experience that my order was going to be delayed. June 6th they said it will be delivered by the 21st. Thats tomorrow and my package is still in OLATHE, KS, *******, don't see that for a week.

Long story short if you really need one of the shirts buy it of the rack unless you have several months to wait and make exchanges.

PS Beautiful Shirts if I every receive it.

Thanks Steven Delgado

I have purchased Cubavera shorts before and am on their email list. Recently I got an offer of 2 shirts for $50. I ordered two shirts whose price was somewhat higher than that and was charged full listed price. The small print set no limit on the shirt prices and promised to apply the discount on checking out. I was charged the full prince. Ever since I have been trying to contact Cubavera. The customer service number is no such thing as it requires knowing the name of a person or an extension number. Three emails to them have gone unanswered. A complaint forwarded by pissedcustomer was, they told me, "passed on." I have informed the credit card company to dispute the charge if they try to collect. I see that many people have encountered similar problems with Cubavera so my experience is not exceptional.

The sizes run small. We had to return our order. The website did state you would be charged $6 for the return; however, it was not stated that the original shipping costs would also be charged. So I paid $13 to try on a shirt and purchased nothing. Not cool!

I never got an acknowledgement of shipment. The pants came with no paperwork inside.
There is no customer service to talk to. I wanted to return the items. One has to fill out a form... name, zip and order number. ( remember no email of shipment or enclosed order info. In the package.)
On the address label it gave an order number. I filled it in. It said that order number is not in their system. Others said this happened to them.
DO NOT ORDER FROM THIS COMPANY!

Ordered some pants and shirts, and they delivered it to a FedEx delivery site, which I received confirmation that it was delivered went to go pick it up and they had no record of the delivery, and the person who signed it doesn't even work there, upon sending an email to the store They said and I quote "that's your problem"
How can you run a business like this?
After further investigation, it seems like they get their clothing from Japan(in bulk) and sell through Amazon, as well as their store and mark it up a great deal, nothing is wrong with that except you're paying for Cuban Guayabera that is poorly stitched, and mass produced!
Read all the reviews as well as on Amazon!

After the company sent the wrong size pants, I had to pay for return shipping. I was charged shipping both ways for NOTHING. On my credit card they deducted all the shipping charges from my refund. The pants I ordered are sold out so no chance of exchange, however, I'm really not interested in an exchange, as it would probably be more time and money wasted. Avoid this company!

Update: after posting this, cubavera refunded the shipping charges also.

Always satisfactory service, perfect fits and allowing for the current logistics situation, approximate times of delivery

I ordered a pair of pants, but they never came. FedEx doesn't know where they are, and Cubavera does have customer service, only a computer that blocks calls to a human being. This is by far the worst customer service I have ever dealt with

So I ordered shirts and inadvertently did not order the correct size. Their site has NO phone number for customer service which of course tells you to email and since they truly value your business, they will reply quickly. So I emailed asking for the size change. Then I received an auto reply saying it always takes between 1 and 2 days to reply. Again, they said they "valued my business". Well two days later they finally replied and said they cannot change the size. The order would have to be cancelled and then I would have to reorder. By the way, this also meant the discount code I used would no longer be valid". They said as a courtesy they would cancel my order and I should return to the site to order again. Of course it took two days to reply and the order with the wrong sizes had already been shipped. Hence, my ranking of 1.

HORRIBLE costumer service. I ordered a shirt for my son and was to small. I couldn't print the return label because the website couldn't not find my order. Never again.

CUBAVERA SUCKS! FIRST AND LAST TIME I AM ORDERING FROM YOU. I HAVE NOT RECEIVED MY MERCHANDISE. THE PACKAGE IS STUCK SOMEWHERE IN GEORGIA SO IT SAYS ON THE FEDEX PAGE. CUBAVERA, THE PACKAGE IS LOST! GIVE ME MY REFUND! ONE STAR I IS BEING KIND. AWFUL, DISSAPOINTING AND TOTALLY FRUSTRATING.

Crooks. Do not do do business with these punks. It doesn't take FedEx 8 day to get a package from Florida to El Paso. We can get 20,0000 illegals there in two days!

I will say, as a fan of this type of products, I was very disappointed with the fact that i was unable to contact no one in customer service, but they responded my email and solved my problem with the shipping carrier, the package disappeared, witch is something usual on Fedex. Still think cubavera needs to consider other options for deliver their products. Problem solved. Happy customers,

They lost my package. They use a 3rd party shipping company. Says FedEx on shipping but they don't ship it. No customer service to speak with. Emailed them tracking and order number. They just send that back for me to use that to find it.

These are cheaply made cloths. Not a single item fit me. This is my 3rd attempt to return these items for a refund. Cubavera has not responded to any of my requests. Now I will have my credit card reverse the charge.

Look I'm usually not the one to leave reviews but... I ordered a shirt from them, returned it August 22nd. The item was in limbo for almost a month, until I finally got through to USPS. USPS told me that they use a third party shipping service called newlogstics to handle their shipping returns. When I reached out to the rep at newlogstics she had told me the item was delivered to Cubavera on September 4th. Mind you today is September 26th & I didn't receive a refund until I called them. No initiative by their customer service team to provide me with my refund. Had I never called they would have kept my money and ran. In addition to that they use expedited shipping for their returns and don't specify this, so I paid 20 dollars to ship back a 44 dollar shirt. This company is pure TRASH DON'T BUY, their shirts suck too..

I ordered shoes and linen slacks in July, both at my regular sizes. Neither fit, so the next day I packaged with the Cubavera return label, delivered to the local post office. It has been weeks since I returned, with no return credit. When I call, they say to wait for another few days, week, then see what happens?! This has been going on for a month, and still no refund, word on the return. I have ordered many things from their site, like their cloths, first return. Their internal systems are broken and I would really caution anyone from returning product. And on top of that, nothing fit which started this entire process!

I ordered my clothes form the website on April 30th and I processed for 2day delivery since I leave vacation on May 9th. I was thinking this would be enough time to get my order since I had put a rush on delivery. I called several times and they told me that my order is being processed. They said they would send emails with the confirmation which I never got. After my last phone conversation today, "the order is still being processed".
So my plan before i leave in a day for my trip would go to the mall to go shopping since I still haven't got my order.

We shop at this website for my husbands big and tall clothing and he always gets a shirt like this for his yearly birthday present. Comfortable and classy clothing at a low low price.