DarkStar Communications

I took a server from darkstar by clicking the GAME SERVERS 3 DAYS RISK FREE TRIAL button. After 2 days, i asked them to cancel and refund me. They told me ``You might be confusing the 3 day refund with the free trial servers we offer. We don't have a 3 day refund policy. Our refund policy is outlined in our terms of service and is only provided in the event that there is an issue with our service that we are unable to resolve with in 5 days of being informed of it.`` they seem to be playing with words and their advertisement is wrong on their website.

This company is absolutely terrible. The customer service is attrocious.

I purchased a server from them, and all was well. Until one day I logged into my account and found that my payment was apparently overdue. Being a good customer I immediately paid the overdue amount.

To my horror, I now had two ventrilo servers, instead of the one I had orginally paid for. I immediately contacted support telling them of the problem. I didnt get an answer from them, so after a few days I logged into the control panel again on their website, to find that they had simply cancelled this new server that i hadnt ordered, and had stolen my payment.

I asked them to refund me or atleast add the amount of money I had paid already onto my account for the next month. They refused and told me it was all my fault and tough luck. I decided to play it cool and continue to request for the funds back.

Meanwhile... Later that week I desperately needed to upgrade my server, so that more people could connect to it. I went to their website control panel again and paid for an addition 40 slots on the server. I paid about $7 pro rated till the end of my current contract, and then agrred to pay a subscription of $29.99, per month in 6 days time. To my horror after paying the bill, I got an error message when returning to their website, and for some reason they did not upgrade my server.

When I contacted them about it, they told me that I had placed the roder but it would not go live untill i had paid the subscription in 6 days. I asked them what did I pay a pro rated amount of $7 for. They werent able to give me an appropriate answer other than to say what they had already said.

I have since cancelled my subscriptions with them, but they are proving incredibly troublesome with paypal, as I try to claim the funds back.

There website claims to have 45 day money back guarentee if there is a problem, and that there support is very good and is 24/7.

However in my short experience with this company I can tell you that they don't practise what they preach. Approach with caution!

I ordered from this company a few months ago. They are very reliable and have had no downtime. They also have a very simple control panel and it is easy to get a hold of customer service if I ever need any help.