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Claim Your BusinessDiptyque.us has a rating of 1 star from 1 review, indicating that most customers are generally dissatisfied with their purchases.
For some stupid reason, I decided to order a $285 candle from Diptyque.us. (Yes, I need my head examined.) When it arrived, I hated it. The scent was awful. I packaged it up and took it to UPS the same day. Then I waited. And waited. And waited. I checked the tracking every day and the return arrived at Diptyque's return center only two days later, but I didn't get a refund. I called at least six times over the next month and was left on hold for more than half an hour each time before I hung up. I finally had to call my bank and do a chargeback. If, like me, you've been wondering what it would be like to order a luxury candle and receive top-notch customer service (because everything is so expensive--customer service must be awesome, right?), just don't do it. I've smelled better candle scents at Target and the customer service is HORRID. Lesson learned...I'll never buy another Diptyque product.
For some stupid reason, I decided to order a $285 candle from Diptyque.us. (Yes, I need my head examined.) When it arrived, I hated it. The scent was awful. I packaged it up and took it to UPS the same day. Then I waited. And waited. And waited. I checked the tracking every day and the return arrived at Diptyque's return center only two days later, but I didn't get a refund. I called at least six times over the next month and was left on hold for more than half an hour each time before I hung up. I finally had to call my bank and do a chargeback. If, like me, you've been wondering what it would be like to order a luxury candle and receive top-notch customer service (because everything is so expensive--customer service must be awesome, right?), just don't do it. I've smelled better candle scents at Target and the customer service is HORRID. Lesson learned...I'll never buy another Diptyque product.
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