Discountpetdrugs

I wish I'd known about Site Jabber before buying from Discount Pet Drugs. I bought on-line both wet and dry special purpose veterinary dog food. (It reads that way on the paper Shipping Invoice!) I received dry dog food and wet Cat Food. Now I reach a phone mail box and cannot access the web site. I get a pop up box requiring a server name and password that I cannot get past. - STAY AWAY...!

The BBB gives them an F, and now I know why. On 19 March I placed an order for much needed medicine for my dog and my credit card was charged. Seven days later not only have I not gotten the medicine - I still haven't gotten confirmation of the order. I've called almost every day explaining the urgency and requesting a shipping number; when they pick up (not always) and don't hang up on me, they give me the runaround. And now they have taken the liberty of charging my credit card a second time, without my permission, for a higher amount. These people are scary.

NEVER do business with this company. They do not stand behind their return policy, they don't answer their phones or emails. The person I spoke was very unprofessional and wouldn't answer my questions. I asked for a manager (that was a joke)... I was advised he wasn't around and no one knew when he would return. I now use PetFoodDirect. Their prices are a little higher but they have great customer service and the product is delivered within a week (vs. Discountpetdrugs where you will wait 1 month for your order). It will be a better world when Discountpetdrugs goes out of business for being such jerks.

It is impossible to contact customer service. I tried to call several times with no answer, and reached a full voicemail box. I emailed 2 seperate email addresses and did not hear back. My order was placed over 2 weeks ago and I have not received anything, and I no longer need the products, but I have no way to cancel the order

Customer service is non-responsive and it takes forever to get the order. I ordered pet food for my cat. My credit card was charged immediately, and then the waiting started. I e-mailed several times about the status of the order, and also called their customer service and left a message. The couple of e-mails I received provided no information ("we'll send it soon") and the company never returned my phone call. After a month, I e-mail them to say that if I did not have confirmation of shipment by the end of the day, I would cancel my order. That seemed to work; however, the first shipping notification they sent me was not for my order. I finally received the pet food, but I will not order from this company again. Certainly do not use for medication that your pet needs.

My dog died and I sent a package back to them - it was expensive arthritis meds that I obviously didn't need. They told me to send them back - no problem - well, I did - they are claiming that they never received my return package which is a total lie - I confirmed the delivery - they are refusing to give me my credit - over $140.
Stinkin jerks - I hope that people don't use their website.
They are very rude - they keep giving you the run around - I think they should be shut down - I bet their books are crooked -

Sent wrong product and very rude - I ordered 2 bottles of epi-otic advanced ear cleanser for my dog. I was sent an incorrect order, wrong product, wrong size, wrong quantity. It took days of calling to reach someone, after being told a manager would call me, he didn't, and after sending me a return label with no explanation or apology about the wrong order, I was told the correct order would arrive in one day. 5 days later I called to inquire, the man was rude abrupt and told me I would not be sent the correct order, I would get a refund. I would never do business with this company again.

Many of the reviewer's problems I have experienced myself. Terrible experience. Customer service is non-existent. I got their computer voice menu, transferred to their "mailbox" = FULL. I wrote customer service. They did NOT respond. The website states that their offices are in "New England" but the confirmation is done in SUNNYVALE California.
I think this company is NON-EXISTENT and I am posting all the information I found in my investigations of this company. I did a quick search of the internet and found the following info
Discountpetdrugs.com WAREHOUSE shipping CONTACT INFO:

Discount Pet Drugs(Discountpetdrugs.com)
1190 Bordeaux Dr
Sunnyvale,
CA *******

If you care about your pet do not order from DiscountPetDrugs.com.It took 20 days and numerous phone calls and e-mails to finally find out that medication is out of stock and charged my credit card for $467.00.In addition, one of the reasons that the customer service reps are hard to understand is because they have very very thick Hispanic accents. I need full amount credited to by credit card.

I ordered a product on 11/04/2009 and have still not recieved my order.

The product required a prescription. My vet would not fax the prescription with a verification from Discount Pets that they were licenced in FL. Pet Drugs would not comply. I went to my vets office and picked up the prescription. I tried to call and email Pet Drugs as I needed their mailing address. They did not respond. I again made numerous calls but there was no answer and their mail box was always full. I also emailed them on many occasions and did finally receive a request to email the prescription. I complied and I faxed a copy of the prescription on 11/24/2009.

On 11/25/2009 they credited my Visa card as payment for the product. On 12/07/2009 I called as I had not received the product. I did get an answer. I was told a supervisor would research it and call me back. I asked how long that would take and was told 45 minutes. I never received a call back.

On 12/09/2009 I called Pet Drugs 4 times, finally getting an answer. I was told that they shipped my order on Monday, 12/07/2009. I await the shipment.