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Dobbies.co.uk has a rating of 1 star from 2 reviews, indicating that most customers are generally dissatisfied with their purchases.
When we were in shopping we decided to treat ourselves to a quick lunch only to be still waiting for 30mins after ordering while everyone after was enjoying theirs, only to be served a cold plate of stodgy macaroni and a panini with the Wrong filling. I took it back ti the counter got no explanation as to why after waiting all this time they serve us cold food, but was offered another drink as an apology. When the food came back 10 mins later there was no apology or explanation Terrible service nit sure we will bother eating there again
When we were in shopping we decided to treat ourselves to a quick lunch only to be still waiting for 30mins after ordering while everyone after was enjoying theirs, only to be served a cold plate of stodgy macaroni and a panini with the
Wrong filling. I took it back ti the counter got no explanation as to why after waiting all this time they serve us cold food, but was offered another drink as an apology. When the food came back 10 mins later there was no apology or explanation Terrible service nit sure we will bother eating there again
As it was my wife's birthday we decided to visit Dobbies at their Thornbury Milford Heath garden centre.
As we have not been to this one before, and as I am quite restricted for walking, found it quite a way to the coffee shop/restaurant. No great problem and we managed it ok.
We waited as requested at the small podium to be seated.
When the young lady came to us she asked what we would require.
I told her "Two regular coffees please"
To which she replied "Sorry but we do not have any"!.
Could not believe this and had to ask her to repeat.
As it was April 1st we thought that she was having a light hearted joke with us but no, she was deadly serious. We came away somewhat annoyed to say the least.
A coffee-less coffee shop
Have heard of the 'pub with no beer' But never a coffee shop with no coffee! No matter we travelled back home and had one there instead.
If you are thinking of visiting this garden centre for a coffee, I suggest that a phone call would be advisable beforehand to save a wasted journey.
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