Doctor On Demand

I am having a trouble of communicating one of their support agents, Jennifer. She sent me an official letter that stated about the coupon usage, and multiple accounts. However, I have never used any coupons on their site and the accounts created when they had a technical issue have already been deactivated. For some reason, she is attacking or lynching minority patients that invest in United States. Doctor on Demand is not supposed to hire a person like her, if they receive the government funds. I believe that Doctor on Demand is not an appropriate platform to join "Defund America" movement.

Worst Company Ever
If you are in a depression they will make your life even more difficult.
They are holding paperwork I need completed for my employer and says it can take 30 days which even after filling out the questionnaire properly they do not explain it can take that long and twice took my money anyway. I am not getting paid and came to them thinking they can help me since my crying spells were too much for me to go out but THAT WAS A NEGATIVE. BUYER BEWARE YOU HAVE BEEN WARNED. I called and requested a refund but mysteriously the Doctor asked for my paperwork but they still did not send it to her. They have no sense of urgency seeing my employer gave me 30 days to return paperwork but if course we have a few days now after all this hassle and not explaining processes before taking someone's money who's not working or getting paid.

Avoid using this company for your medical needs. They don't listen to you, they don't want to order medications that are needed for your medical improvement. Don't waste your time and money and use another virtual medical service. I used to use Rally with UHC insurance, but unfortunately they discontinue that company for this Dr.OnDemand lousy medical service. By the way, good luck if you want to contact your doctor or nurse practitioner once you log off, no one gets back to you if you have any questions or issues, they just simply don't care. And, forget about sending them messages, they do not respond.

They did not help at all. Since the doctor couldn't hear me, she immediately disconnected. Livehealthonline called me at the time of the visit because they couldn't hear me. The cost for Doctorsondemand is also high at $75 whereas Livehealthonline is only $49. Do not waste your time with Doctorsondemand!

PRO: easy to use at home. That's the only nice thing I can say.

CONS: I tried several psychiatrists. They were all unprofessional with either guilting me to schedule more visits with them (not out of care for me, they just wanted more money despite me specifically saying money was tight) and SEVERAL misdiagnosed me, because they were tuning me out during my sessions. One looked so angry that I had an appointment with her that I felt so uncomfortable for "wasting" her time, then she barked at me to book another session with her as if she earned it, again, after MISDIAGNOSING ME (found out afterward, because she didn't even want to be formal and tell me her thoughts/evaluation...) I was SUCH an after-thought to her!

Each time I went to find a new psychiatrist on the app, it cost me $299 for a single session. Then yet another psychiatrist would be uncaring and zoned out. I just couldn't afford to keep shopping around for a professional for that much a pop. Why should I keep paying SO MUCH because DoD keeps incredibly unprofessional people on their app?!

I finally quit about a year ago. Found a better place AWAY from DoD and now my current psychiatrist elsewhere ACTUALLY CARES ABOUT ME as well as PROPERLY diagnosed me so I can get some help with my issues & explains things to me.

ANOTHER CON, DoD psychiatrists, despite being in your same State, can't always prescribe you certain medication. Wish I knew this upfront as well, because that was the point of me booking sessions with them. You're able to type what goal/concern you're looking to solve when first booking the session, so it seems they purposely wanted to waste my time and money, then bait-and-switch me that they couldn't do what I was specifically coming in for. Additionally, being misdiagnosed several times seemed to be another way they could ignore/avoid their prescription medications without being upfront with me about that.

I absolutely can't recommend this to anyone. The handful of psychiatrist I dealt with were so careless and bored and yet that had to come out of my pocket and delay much needed aid to what I was suffering with.