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Do It Best has a rating of 1.67 stars from 6 reviews, indicating that most customers are generally dissatisfied with their purchases. Do It Best ranks 63rd among Hardware Store sites.
Doitbest offers a wide range of decorative interior hardware preferred. Lever handles; door accessories, pulls and knobs, bathroom accesories and they have the most grateful customer service
Would give zero stars if possible! The items sold may or may not be as advertised ( mine was not) HOWEVER buyer beware! Their return policy is NOT as stated online! IF you receive an item with which you are dissatisfied, you may only return it if the box is unopened! If the quality is poor, if you simply changed your mind about the item, if you do not like how the items appears when received, too bad! You can ONLY return unopened items! Apparently, though this is not clearly stated, it is implied, according to customer service. My item was not used or even removed from its wrappings, it was simply taken out of the box. The box was not damaged and the item was completely resale-able…. But not according to this company! I WOULD NEVER DO BUSINESS WITH THEM AGAIN! Nor will i return to their stores. I think this company will eventually discover that this is not the way to do business! The first picture is the website item and the second is what I received! A copy of the return policy has been included. As you can see, it DOES NOT state that items should be unopened in order to qualify for refund! When I call to initiate a return, I was told that in order to meet the criteria "new in original packaging", the item MUST be unopened! I challenged the customer service representative stating that that is NOT what the policy states and that if this was a criteria, then it should be stated. The rude, condescending rep said, in response, " was the box open when you received it?"! SHADY PRACTICE! Very SHADY! Again, I warn you, DO NOT DO BUSINESS WITH THIS COMPANY!
I bought a thermocouple from them brand new. 2x the price of the Honeywell brand. Basically it was faulty and it had to pay a HVAC guy 500 dollars to throw parts at my boiler because he saw I replaced the thermocouple.
Do it the best sold me a malfunctioning thermocouple.Do it the best blamed my local hardware! What a poor company this is.
They wouldn't even refund me.
Don't buy from Do it the best!
Products used:
Husky
Not their junk
Would give zero stars if possible! The items sold may or may not be as advertised ( mine was not) HOWEVER buyer beware! Their return policy is NOT as stated online! IF you receive an item with which you are dissatisfied, you may only return it if the box is unopened! If the quality is poor, if you simply changed your mind about the item, if you do not like how the items appears when received, too bad! You can ONLY return unopened items! Apparently, though this is not clearly stated, it is implied, according to customer service. My item was not used or even removed from its wrappings, it was simply taken out of the box. The box was not damaged and the item was completely resale-able…. But not according to this company! I WOULD NEVER DO BUSINESS WITH THEM AGAIN! Nor will i return to their stores. I think this company will eventually discover that this is not the way to do business! The first picture is the website item and the second is what I received!
A copy of the return policy has been included. As you can see, it DOES NOT state that items should be unopened in order to qualify for refund! When I call to initiate a return, I was told that in order to meet the criteria "new in original packaging", the item MUST be unopened! I challenged the customer service representative stating that that is NOT what the policy states and that if this was a criteria, then it should be stated. The rude, condescending rep said, in response, " was the box open when you received it?"! SHADY PRACTICE! Very SHADY! Again, I warn you, DO NOT DO BUSINESS WITH THIS COMPANY!
Tip for consumers:
DONT DO BUSINESS WITH THIS COMPANY. Return policy is not as stated online
Products used:
Lighting
I bought a rubber band for a shredder from them (order 6790-******* dated June 10,2023. As a result, the order was canceled, the money was not returned. They referred to the fact that the payment was a card issued not in the USA. They stopped answering questions. In fact, they stole money from me
I gave 3yrs there and they're saying I quit when in fact they FIRED ME over some bs about inventory
DO NOT WORK THERE
Doitbest offers a wide range of decorative interior hardware preferred. Lever handles; door accessories, pulls and knobs, bathroom accesories and they have the most grateful customer service
More like Doitslow, order items online and wait for days for then to ship to your local store. Avoid them there are other hardware stores.
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