Dono Mano

Purchased twice thinking I made the mistake. Never shipped and unable to get any communication. The phone number actually directed to a different business establishment in Massachusetts!

I got 2 jackets and some shoes for my boyfriend over here and everything came to the states in 2 weeks and the quality is really good, fast shipping and good customer service.

Their add came up aggressively on Instagram so i decided to click on see what they have and where the product comes from. On the About Us page, it describes they operate out of 'sunny florida'. I came to realize this is not true.
I decided to place an order thinking its a US product, i receive a confirmation email. They said it would take 3 to 8 weeks. That was too long a wait because i was travelling to new york around that time, I then tried to find a phone number to call them and ask to pick it up from their store or location instead.
They did not reply till exactly 7 days later and they told me, i cant change the delivery address and they didnt provide a number or address. They sent a tracking link instead and shows in transit coming from CHINA. I didnt want that kind of product.
I have since been sending email, contacted my bank and trying locate them but they have refused to refund my money.
I NEVER received any item.
The order was placed january 11,2018. This is April.
I started a chargeback dispute and they declined it and lied that they have sent me an item and that i should send it back for a refund.
I NEVER RECEIVED ANY ITEM.
They have no proof, post office or otherwise because i never got it. Didnt want it anymore.
I have opened a civil case in court and would like to settle the issue there but they have declined any attempt to get their address or phone number. They do not respond to my emails anymore.
Something has to be done about this fake business and their website. They are selling fake, counterfeit products out of the US and they dont get delivered.