- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Efireplaceplace.com has a rating of 1.0 star from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Efireplaceplace.com ranks 655th among Home Improvement Other sites.
After paying $21 for the return of items to eFireplace, I decided to check for other suppliers for double and triple wall chimney pipe in order to finish the project. I found the VERY same product being sold at Home Depot and Tractor Supply at a 1/3 of eFireplace costs. This company is making money by significant upcharges on the frontend, deducting 15% restocking fee and an elevated initial shipping rate from the refund amount. THEY ARE CROOKS!
Tip for consumers:
Look somewhere else. Items are not fully refunded. If they send you a damaged item, their claim's process is ridiculous. After submitting the claim with pictures, 4 days later I have not heard back from them. UUUUGGGGHHHH!!!
Products used:
Chimney and stove pipe
I ordered a fireplace insert. In the selection process the salesman was friendly and helpful. When the insert arrived the box was wide open - it was packaged poorly and the tape didn't stick. When I called to complain and ask to have the product replace, the same salesman could not have been ruder. He asked me if the product had been damaged, which I could not tell as I am not an expert in fireplace inserts. Also, obviously, I could not determine if there were parts missing during transit. I sent pictures of the wide open box, which is how I received it. They were quite rude during our discussion. Finally they did agree to a refund but they charged me $300 for a restocking fee.
They have other terrific competitors, and I suggest you check those out.
Products used:
I went to a competitor - their return policy is excellent.
Gain trust and grow your business with customer reviews.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
