Elegantpearl

I ordered lavender pearls for my sister's birthday, as lavender/purple are her favorite colors. What came instead are pearls that are CLEARLY pink - not even remotely close to lavender. In fact, the pearls she received are almost identical in color to the photos of pink pearls on Elegant Pearl's own Web site. Even our mom made comments about "the pink pearl set," without me saying anything about the fact that they should have been lavender.

I can understand that sometimes mistakes are made, but what followed has been absolutely insulting. Elegant Pearl was for some reason having a hard time finding my order information in its "system." I don't know why... Perhaps because I ordered the pearls as a gift and they were shipped to my sister rather than to my billing address?

Anyway, I sent Elegant Pearl ALL of the order information I had on file when they requested it. Still, customer service could not locate the order in their system. The representative then accused me of my LYING and STEALING from them. Here is what they said in email:

"I did not see your name in the order records... when you where not happy we have to do our proper due diligance there are many people that try to redeem fake coupons. [sic]"

I'm sorry, what? I sent you a full copy of the order information. How dare you accuse me of trying to redeem a fake coupon to obtain these stupid pearls in the first place? How would this even have been possible considering I already have a set of the (wrong) pearls your company sent? If the original order was not legit, why then is there a charge for them on my credit card, and why would you have sent me pearls in the first place?

To make matters even worse, the CEO then tried to bribe me into taking down my negative review of the Web site:

"To make up for you bad experience I will gladly send you 2 complimentary pairs of lavender pearl earrings total value of $250 free... My business partner and I are sorry for our staff and would be thankful if you could remove the posts online if that would be ok and send your address To receive our free earring set. [sic]"

No, Elegant Pearl, no. I do NOT want your free earrings to take down my negative review. All I wanted was to be treated fairly and to be able to exchange the pink pearls my sister received for the lavender set that I actually ordered. But, it's too late for that now!

Avoid this company like the plague! There are far better places to order pearls online!