I purchased a swimming device that was supposed to be in stock. It was on backorder and I agreed to 30 days on backorder. Now they tell me it still is not available and send me emails and phone calls twice everyday including 7am in the morning. I've replied to the emails three times stating clearly to cancel the order and refund my money. I still get emails and phone calls everyday. The phone calls are computer generated so you can't even speak to a live person you just have to call them back. I'm being harassed and I can't even get them to read my numerous responses or get my money back!
This site, epicsoccer.com, sold me soccer shoes that were a full size narrower than the width indicated, and then refused to take the shoes back for a refund. In my opinion, epicsoccer is not a trustworthy site. The following details the problem and epic soccer's response:
Dear epic soccer,
I purchased soccer shoes from your website for my son, and they were a FULL WIDTH NARROWER
Than the stated size -- my son has a standard medium width foot, and he
Could not even get his foot into these (even though I bought them one size
Up from his usual size, as recommended on your site). Simply stated, these
Shoes are not the width indicated on your site. I just called your customer
Service department, and i was told that even though the shoes are not as
Described on the site, i cannot return them for a refund because they were
Part of a "closeout." this policy cannot possibly apply where the shoes
Were not the width stated on the website. Please respond with information
About how i can return these soccer shoes immediately for a full refund.
The sole response:
Hi,
We do not take returns on closeout items.
Sorry for the issue.
Thank you,
Jay Reinhardt
www.EpicSports.com
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I believe that these shoes were only a "closeout" because they are mis-sized. I will donate the shoes to Goodwill and urge others to learn from my mistake regarding Epic Soccer.
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