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Erzuli has a rating of 1.0 star from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Erzuli ranks 293rd among Bath & Body sites.
I ordered some shea butter and black soap off of the website, as I'd had such a positive experience with their products. However, my order was supposedly delivered and I had received nothing. I contacted their customer service email to seek help and received no response. That was in December. I still have received neither a response nor my order. I reached out to them three times seeking help to no avail. Great product however the terrible experience with their customer service has over shadowed the product. I do not recommend ordering products through this website as there is a good chance that you won't receive your product or any help regarding their products.
I placed my order over two weeks ago and haven't received the product nor heard anything from customer service. The first time I ordered an Erzuli product it was through http://store.goldenmartbeautysupply.com/erzulinew.html in which I got my products in three days. I wanted to support directly, I'll be going back to how I use to get it.
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