- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Estes-express has a rating of 1.0 star from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Estes-express ranks 330th among Shipping sites.
Company was to deliver 30 boxes of flooring and 1 piece of trim. I had to contact Estes on multiple occasions to get a delivery date scheduled. I was given 2 dates for appointments, but my merchandise did not arrive on either date. They finally arrived on the 3rd date, but did not have all of my purchase. Prior to delivery, I was given very specific directions on how to accept my delivery and to inspect my purchase before the driver left. The driver refused to wait for me to inspected the delivery and left before we could get the boxes open. He also forged my name on the receipt that I was accepting the delivery in good condition. Since he forged my name, this is causing problems getting the company we purchased the flooring from to address the damaged property.
Tip for consumers:
Make sure you get names of people you talk to and don't sign anything if you didn't receive exactly what you ordered.
Products used:
Still waiting to see if they find our missing merchandise.
Estes shipped a very expensive, non replaceable piece of machinery for my Metal Fabrication business. The forklift driver drove into the machine instead of picking it up from under the pallet. They damaged the front panel and broke all of the controls, all of the linkages and the foot control pedals. They caused $16,000 in damage to my equipment. I paid for the damage and submitted a claim with proof of cost and payment and they denied my claim. How can a company cause $16K worth of damage to someone's equipment and then get away with not paying for it. I am a small business owner that makes American made products and keep employees on payroll even through the Covid downturn. This is a substantial hit to my business and a logistic that doesn't care. Don't use this company, they have no values and will not cover the damage they cause. They get bonuses based on how much they deny in claims so they are quick to deny you. This is a horrible business practice, they set up their employees to deny claims so they get bigger checks.
Tip for consumers:
Don’t use them.
Products used:
Freight services
Billy, we're sorry to hear there was an issue with the transportation service you received. Please send your claim number to TeamSocial@estes-express.com.
Gain trust and grow your business with customer reviews.
Hi Meredith, we would like to help look into this for you. Can you please email us at DeliverySolutions@estes-express.com with your 10-digit PRO tracking number? Thank you.