Etmrentals.stihldealer.net

We recently had a weedeater that wasn't working, so we took it here to get repaired. We ended up paying almost $70. Anyway, after we took it home, it still wasn't working properly. The retainer to the gas cap was missing too.

When I called them up and told them about it, the guy who answered the phone (Gary) was very defensive. I asked him about their service guarantee, but he would never answer my question, even after I asked him several times. Then he actually threatened to hang up on me! Gary seems to have a serious anger-management problem.

Shortly afterward, I sent a message on their Web site to Lynn, the owner. She called me back, and started working with me. Although I think she should've been more apologetic about Gary's behavior, she was at least reasonably polite. She said she needed to do some more research about the problem with the weedeater.

Eventually I met Lynn at the shop, and we started getting things worked out, but it did take quite a while since she said a part was out of stock. Lynn does seem pretty nice, though. The only thing I didn't like was that they do NOT clean your equipment at all. Most shops will wash off your equipment really well so that it's looks nice, but not this place. In fact, I might've bumped up their rating to three stars if they'd actually bothered to clean my weedeater.

Anyway, I won't say to never take your equipment here, but please just use caution.