• eToro

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Overview

eToro has a rating of 1.58 stars from 107 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eToro most frequently mention bank account, and customer service problems. eToro ranks 9th among Centralized Exchange sites.

  • Service
    46
  • Value
    44
  • Quality
    37
Positive reviews (last 12 months): 7.7%
Positive
1
Neutral
1
Negative
11
6
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What reviewers want you to know

Positive highlights

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Critical highlights

  • Stay away from Etoro if you value your money Stay away from Etoro if you value your money.
How would you rate eToro?
Top Positive Review

“Assets are secure”

Melissa Y.
10/25/23

Etoro can login and watch your account be careful. I'll trust them. They are genuine - they are very good to liquid your assets. Something happens more the 100 time, when I sell my assist the price goes high and when I buy the price goes down. Am talking about the futures. Last week I fount 250$ of my assist has lended to some one. I would like to close my account and get my money back.

Top Critical Review

“Scam but I'm glad I got back my money!”

Alicia P.
1/20/24

Right after putting in my money from a promo by them of roughly about 30k$ I found out I couldn't take out my money, which was absurd because why can I put it in and never be able to take it out, so my cousin recommended I met with a company JURIS RESOLVE.com who I met to help, in just a week or less I got back my money and all I had invested her plus the promised profits, I'm glad JURIS RESOLVE.com helped.

Reviews (107)

Rating

Timeframe

Other

Reviews that mention popular keywords

money (23)
Thumbnail of user aliciap509
1 review
0 helpful votes
January 20th, 2024

Right after putting in my money from a promo by them of roughly about 30k$ I found out I couldn't take out my money, which was absurd because why can I put it in and never be able to take it out, so my cousin recommended I met with a company JURIS RESOLVE.com who I met to help, in just a week or less I got back my money and all I had invested her plus the promised profits, I'm glad JURIS RESOLVE.com helped.

Service
Value
Quality
Thumbnail of user daniel.l
1 review
0 helpful votes
November 21st, 2023

This company make it quick and easy to deposit your money with them, but the agony starts when you try to withdraw it... then they refuse and ignore months of emails. This seems to be common practice as I have seen this same complaint across the internet now. Avoid! Avoid! Avoid!

Service
Value
Quality
Thumbnail of user benr905
5 reviews
0 helpful votes
April 13th, 2024

A recovery expert that works with Vortex Asset Agency - com affiliation with the Federal Bureau of Investigation (FBI) and other law firms. She worked me through the process of getting my money back

Service
Value
Quality
Thumbnail of user melissay763
1 review
0 helpful votes
October 25th, 2023

Etoro can login and watch your account be careful. I'll trust them. They are genuine - they are very good to liquid your assets. Something happens more the 100 time, when I sell my assist the price goes high and when I buy the price goes down. Am talking about the futures. Last week I fount 250$ of my assist has lended to some one. I would like to close my account and get my money back.

Service
Value
Quality
Thumbnail of user denniss966
1 review
0 helpful votes
November 15th, 2021

MATTDUNHAM928 at GMAL. Com is helping bitcoin scam victims recover scammed cryptocurrencies from scammers. Find out how;

An Australian invested a sum of $ 203,800 in cryptocurrencies. Thinking that you had increased your initial investment from $ 203,800 to $ 391,650. This felt so good as the investment grew rapidly in just a few weeks. When it was time to retire and his withdrawal request was denied, he realized that he would never get his money back

Thumbnail of user chrissya37
1 review
0 helpful votes
February 15th, 2024

I think this is a well planned and I'm not impressed as this is a crime to steal funds. With *E*v*i*d*e*n*t*l*t*d* SO THANKFUL I reclaimed my funds.

Thumbnail of user olliej34
2 reviews
1 helpful vote
June 8th, 2023

Firstly Etoro is excellent with very good asset options available but where i have a problem is in their fees and charges on almost anything. Deposits, withdrawal literally everything plus the long days it takes to complete an abroad transactions. Five working days is hella too much. We are business owners here and that timing is terrible if you have to deliver your ends on an emergency basis. Maybe if i knew this earlier i would have moved my assets to a different wallet but honestly this needs to be worked on

Service
Value
Quality
Thumbnail of user phils512
2 reviews
16 helpful votes
November 6th, 2023

The process of recovering 779.38$ has become a deep hole with no solution: It started with the following email and then a phone call.
"It concerns an old trading account, which has come in to our recovery department. You have a positive balance of 779.38$‎ that needs to be closed.

Best regards,

Steven Ruby, ACCM"

Stay away from communication with Steven Ruby, Daniel Miller or Gabriel Fridman. These people are professional scammers. They make everything sound so easy. They will make promises that everything will be fine tomorrow but tomorrow will bring requests for more money in order to have your money released from the blockchain.

I give one star because that's the lowest one shown. My honest rating is minus 10!

Tip for consumers:
Do not get caught in this trap.

Thumbnail of user susanq562
Susan Q.
1 review
0 helpful votes
February 9th, 2022

As far as I know they don't charge for trades but they take a. 75% spread. I'm not sure why they chose to structure their fees this way because it seems less transparent to users. I don't have a problem with the fee (it's not the most expensive but it's also not as cheap as Binance, Coinbase pro, Gemini Active Trader etc) but again I'm not clear on why they structured it that way.

Thumbnail of user scottw2395
1 review
0 helpful votes
October 25th, 2023

It's very painful when you invest your money to make more then you end up been striped off all your money, all access to my money is been restricted for no reason and all attempts to have it restored is to no avail! This lasted for many years and i was depressed till i came across this platform that helps recover all lost funds. Contact them at
(plus one, six, five, seven, two, three, three, one, seven, eight, three)

I know how frustrating it's to loose a huge amount of invested money and i wouldn't want anyone to fall victim, Abstinence from eToro is the only not to loose your money

Thumbnail of user bigg9
1 review
0 helpful votes
May 4th, 2020

I had high hopes about them based on the testimonies an old colleague of mine gave but i guess i was fed the sour grape from their vine... 5000 CAD vanished into dust, God knows where! I pressed for an answer, customer care kept pushing me to technical dept, the whole thing looked like i was been tossed around in a game because the technical department could not give me the answer i wanted. I tried with my bank being the financial institution through which i financed my account, they told that my dealings with Etoro was CONSENTED and as such they could not make a claim on my behalf, i felt so pained!
I was able to recover way over 70% through an assets & capital recovery agent that was recommended by a relative. Should you ever lose funds trading online, you can seek his legal assistance, you can contact him: Alexkarlsson17@ proton mail. Ch

Thumbnail of user donovanf24
1 review
0 helpful votes
February 7th, 2023

Celebrating 16 years of perpetrating a fraud on your customers...Be on the alert people. Etoro is a wolf in sheep's clothing. Why you ask? Being a customer for 2yrs. And 6 months, I try to transfer my crypto coins in december *******. Etoro have removed (stolen) my coins from my account.) I have conacted their C.S. Many emails back and forth since December 2022, and all I am getting is the run around. B.O.L.O

Tip for consumers:
They will not allow you to cash out or remove your property or finances from their site if you are in N. America! B.o.l.o.

Service
Value
Quality
Thumbnail of user solomonl17
1 review
4 helpful votes
January 24th, 2021

Importantly, see attached undisputed pictures from eToro account. Furthermore, eToro will respond to a negative review you post but not doing anything about it.

I deposited $5k with eToro and bought and sold Bitcoin. After contacting eToro customer service via the website, linkedin, facebook and twitter, I am still waiting for return of approximately $683 and a $500 promotion. I have filed complaints with the SEC and the FTC.

Tip for consumers:
Avoid at all costs

Products used:
Bought and sold Bitcoin

Service
Value
Thumbnail of user ragaa
2 reviews
1 helpful vote
May 11th, 2022

I am really impressed with how fast you trade on the site. It's so easy to make money here. You can start making money on this platform weekly without any stress.

Service
Value
Quality
Thumbnail of user donovanf23
1 review
0 helpful votes
January 6th, 2023

I would give a ZERO star for ratings experience, but obviously not allowed.

After many successful attempts to verify who I am Via I.D, bank account, phone#, location etc. In efforts to withdraw my coins, ETORO, including the supervisory Staff (Cesar, Val, Roxanne, Sarah, Zayne, and others unidentified) refuses to release my coins. This has been going on for over a month. Would not recommend this exchange due to proof it is built on perpetration/criminality, as their main focus is to steal from their customers as much and as often as possible. B.O.L.O. These people are horrible human beings (wolves in sheeps clothing)!

Tip for consumers:
Be aware they require all your personal credentials to sign up on their exchange. Once you decide to transfer or withdraw your assets...ITS CLOSE TO IMPOSSIBLE!

Service
Value
Quality
Thumbnail of user ffdeerr
1 review
0 helpful votes
March 9th, 2021

Hello. Are you looking for a professional binary, Forex and Bitcoin broker who will manage your trade and earn meaningful profits all within seven days, contact miss Charlotte now for your investment plan. She has helped me to earn 5,250 US dollars just with the investment of 500 US and with the aid of her trading software system that brings forth good trading signals. Contact her now on whats app +1 *******418. Or contact her on through email address Email: *******@gmail.com

Tip for consumers:
Hello. Are you looking for a professional binary ,Forex and Bitcoin broker who will manage your trade and earn meaningful profits all within seven days, contact miss Charlotte now for your investment plan. she has helped me to earn 5,250 US dollars just with the investment of 500 US and with the aid of her trading software system that brings forth good trading signals. Contact her now on whats app +1 *******418. or contact her on through email address Email: *******@gmail.com

Products used:
Hello. Are you looking for a professional binary ,Forex and Bitcoin broker who will manage your trade and earn meaningful profits all within seven days, contact miss Charlotte now for your investment plan. she has helped me to earn 5,250 US dollars just with the investment of 500 US and with the aid of her trading software system that brings forth good trading signals. Contact her now on whats app +1 *******418. or contact her on through email address Email: *******@gmail.com

Thumbnail of user donovanf25
1 review
0 helpful votes
February 13th, 2023

A Boiler room, that need to be audited, BOLO! After many successful attempts to verify who I am... Via I.D, bank account, phone#, location etc. In efforts to withdraw my coins, ETORO, including the supervisory Staff (Cesar, Val, Roxanne, Sarah, Zayne, and others unidentified) refuses to release my coins. This has been going on for over 2 months. It is now Feb. 13,2023 My wallet shows no coins in my account. Therefore I cannot, would not recommend this exchange due to proof it is built on criminality. Very frustrating knowing that these people are legalized globally as a legit. Place to do business...SMH, UNBELIEVABLE!

Tip for consumers:
Do better research!

Service
Value
Quality
Thumbnail of user olivierb52
1 review
7 helpful votes
January 13th, 2021

EToro is a fraud. They take your money and never credit your account. Their customer service does not respond. Avoid at all cost

Tip for consumers:
EToro is a fraud. They take your money and never credit your account. Their customer service does not respond. Avoid at all cost

Products used:
Stock

Service
Value
Quality
Thumbnail of user noneyab19
1 review
1 helpful vote
May 24th, 2022

Etoro is complete garbage. They delisted Cardano for the U.S. in Nov. Of 2021 with no prior warning and for no good reason. They cost their clients multiple months of staking rewards and had no wallet support for months so that clients could move their holdings to another platform or a person wallet. NEVER EVER use this thieving platform. I'd give them zero stars for a rating if it was allowed.

Tip for consumers:
Stay far away

Service
Value
Quality
Thumbnail of user haluko1
1 review
1 helpful vote
June 3rd, 2021

I would leave no stars if possible. I deposited funds before realising I could not trade the stock I required. It then took 6 emails to customer service, eight weeks and a letter to Financial Conduct Authority to have my money returned (minus £75 in fees for nothing). No telephone number to call and customer service is non existent. Would not recommend.

Tip for consumers:
Do not use etoro - no customer service and no telephone number to call

Service
Value
Quality
Thumbnail of user cowellt
5 reviews
31 helpful votes
October 6th, 2022

They hire a third party to get rid of you. A very well-organized criminal organization this platform but REimburse SOlutions helped me fix things.

Thumbnail of user ryanj210
2 reviews
3 helpful votes
January 21st, 2020

I think that eToro is safe and secure. It always looks for security signs on my browser before I trade.

Thumbnail of user dongkim
0 reviews
1 helpful vote
January 17th, 2022

My account was limited because I made deposit via my friends credit card (because card details were saved and it took money automatically), They asked me to upload some documents, which I did, but after that have passed already more then 3 weeks and they keep saying wait and thank you for bearing with us.
I need my money and I have no more time to wait!

Service
Value
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Thumbnail of user alexanderg294
1 review
0 helpful votes
November 13th, 2021

Don't open account at Etoro. They are $#*!ing on the money. Let me tell you how, when you buy on it on US site they charge you the fee for example 300 dollars to buy, when product rise they taking more out of it by selling on 60 cents for less than the price was 2.90 ($5655) I bought when real price was 2.60, sold for 3.14, when real price was 3.74. Its very bad web trading web site.Don't deal with them. They will really $#*! you on the money. They got more than 900 dollars on one buy and sell order.

Service
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Thumbnail of user davidl6082
1 review
0 helpful votes
September 15th, 2023

Fake scam and ponzi website, i recommend you report them to the legal company so they can take action and get your money. I reported them to the company in my headline and my money was returning

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About the business

Using eToro? ۪s innovative trading platform, you can trade and invest in stocks, cryptocurrencies, ETFs, currencies, indices and commodities or copy leading investors using our patented CopyTrader system. Become part of the Fintech revolution today: Join...

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