Etrailer.com has a rating of 4.77 stars from 37 reviews, indicating that most customers are generally satisfied with their purchases. Etrailer.com ranks 236th among Auto Parts sites.
Conner's answer was just what I needed. I'm having a problem with the leaf spring suspension on a tandem goose neck trailer. It has 8K Dexter axles. Breaking springs, damage to the spring hangers and bad tire wear. We load a Bobcat track loader and drilling supplies. Not over loaded. I'm thinking about trying the Sumo Helper springs or a shock absorber system. I like the Etrailer.com site. Have ordered trailer parts from the site before. Thanks!
I was very happy with Etrailer.com until a recent purchase. I was very disappointed with the product. A week later, I received an email to review the product. I left an honest, but negative review. Out of curiosity, I checked the status of this review a few weeks later. It does not show up on the website. I contacted them. Still no review. That was 3 months ago. Still no review. The only reason I can see for this is that they prioritize sales over customer satisfaction. The hide negative reviews to prevent customers from making informed decisions. I am done doing business with them. Why have a review system if you plan on blocking negative reviews?
Conner's answer was just what I needed. I'm having a problem with the leaf spring suspension on a tandem goose neck trailer. It has 8K Dexter axles. Breaking springs, damage to the spring hangers and bad tire wear. We load a Bobcat track loader and drilling supplies. Not over loaded.
I'm thinking about trying the Sumo Helper springs or a shock absorber system. I like the Etrailer.com site.
Have ordered trailer parts from the site before. Thanks!
My go to place for tire/wheel replacemen for my trailers. Great looking rims, quality tires, and fast shipping! You will not be disappointed when you give them a chance.
Products used:
Trailer rims and tires
Had a chance to ask about reversing the location of the motor in the above-described item. It was nowhere to be found and Kyle from ETrailer researched and returned with an answer to my question on a personalized basis at the item page. Because of it, it allows me to continue pursuing my interest on said item. Will be purchasing it in a few days. What an outstanding company for the times.
Tip for consumers:
Take your time and go over your item in detail. They will guide you and answer anything you may want to know about it, with commnts, videos or reviews.
Products used:
So far none
I was very happy with Etrailer.com until a recent purchase. I was very disappointed with the product. A week later, I received an email to review the product. I left an honest, but negative review. Out of curiosity, I checked the status of this review a few weeks later. It does not show up on the website. I contacted them. Still no review. That was 3 months ago. Still no review. The only reason I can see for this is that they prioritize sales over customer satisfaction. The hide negative reviews to prevent customers from making informed decisions. I am done doing business with them. Why have a review system if you plan on blocking negative reviews?
Tip for consumers:
Do your research from another site. Don't trust the reviews you see.
Products used:
Air Lift 5000 suspension system
The hitch came promptly, instructions were easy to understand, and it fit perfectly. Had a friend help with the installation and it took about 20 minutes.
I was having a difficult time finding the perfect exact fit tow hitch for my 1994 full size Dodge van. This one fits perfectly. Thank you
Wow this question was driving me crazy and bam it was answered both swiftly and professionally. Thanks Scott for making this accidental stove top breakage a simple and awesome experience. We haven't yet received it but according to the carrier it will arrive on Monday. Thanks again ya'll I will do a shout out to ya'll and definitely will recommmend.
Thanks again for etrailer! Really quick shipping, helpful answers to my questions (thank you Kyle S). Awesome group of people!
After a lot of research, I still could not find an answer to a question about compatibility of a trailer tow harness and a flat tow harness on my Jeep Wrangler. I submitted a question to etrailer.com and received and answer in less than an hour. Jerred was concise and thorough in his response and gave me the answer I needed. Great company with knowledgeable people.
Quick answer to my equipt concerns. Gave part number match which i was looking for. Great web site for all your towing questions. Thanks Guys David B.
Was looking for info on my need. And recommended items from them on exactly what I needed. Great help.
Jamison C. Deserves a big "attaboy" from me for a job well done. I still can't believe that
No one at the Hyundai dealership or the headquarters of Hyundai customer service
Could answer my question. Thanks Jamison.
Jack K
Easy to navigate website. Easy to drill down to find correct parts for specific vehicles. Intuitive search recommends items make sure you have everything you need. Great support and installation videos.
At the moment I'm heading to Texas from the coast of North Carolina... And I am towing a 6x12 single axle trailer full of household items... And it is going great... I'm now in the mountains of Alabama and it's pulling great up and down these mountain hills... Love it... Audi A7 2012 Supercharger 464hp...
Gregory M answered within minutes of my post and the response was exactly what I needed to sort through my wiring issue.
Thanks
Dean
Products used:
Just service advice from Etrailers.com
The adapter worked as advertised
Once I figured out that the manufacturer did not connect the ground wire to my travel trailer correctly for the camera
I was only getting 10 volts to the camera after I connected the 7 way adapter I was getting almost 13 volts
Camera works great
Thanks to e trailer and ferrion
I asked Conner a couple of stupid questions, that he answered promptly and honestly. He saved me from making a purchase that I would have had to return, and that's the sort help that makes customers respect a company and the people they hire.
Thank you very much.
Thank you so much for the quit help specially to Bud M. Specialist and the chat assistant Lakeiya.
Keep doing business like that
Tip for consumers:
support the good work an the exhortation to those Co. to do better business.
Products used:
Duo term domestic RV ac unit part #3107541.009
Received a quick and thorough explanation from Robin - thank you. Not the reply I was hoping for, given the etrailer does not offer what I am looking for, but so it goes. I was looking for a trailer hitch that is longer than 8 inches, that also has the sway bar tab on it. As always etrailer has been helpful and quick to reply.
Was wanting to upgrade my brake controller, but needed help finding the correct wiring harness. Asked for help with that, and Jered promptly answered with the part number that I needed to use. I ordered it and have already received it.
As soon as I get the title for the truck. I'll be ordering the Reese Sidewinder and wedge. The Demco above bed rails have hex bolt heads on top of the rails. So I am looking at other rails to install, that have carriage bolt heads on the sides of the rails. I have trusted Etrailer for my projects and upgrades!
I tip my hat to a great company!
All in all great service & great response, a job very well done to all involved
Thank you
David R Demers
The answer sent was quick, accurate and easy to follow. Ultimately it helped me verify my issue. First time I used, and was impressed.
Everything came as described and on time. The website is easy to use and they have a vast assortment of items to choose from.
Jameson provided a timely and informative response to my inquiry about a fat tire E bike rack. I like your video review of the Hollywood E bike rack. Thanks for your help!
Products used:
I might buy a hitch e bike rack.
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