Lens.com stayed in communication with me and followed up to make sure I received my order. When I thought it hadn't come, they were prompt in creating a ticket. Thank you!
My favorite frames were discontinued. My lenses had become very scratched. I found Lensabl will replace lenses in your frames so I was thrilled. The cost was higher than some other online glasses, but half the price of going to a regular store. The process was easy. I just mailed them my frames & filled out my script on their website. My like new again glasses were returned in a few weeks. They came back in an awesome case with cleaner & cleaning cloth. I would use this site again!
I received an email when they received my old glasses and the email asked about my script pd. So I answered the question & asked a few questions of my own.
Only place online I could find that will replace lenses in your old glasses.
I've ordered contracts using EZContacts several times. Each time, I spoke to a representative who was friendly and knowledgeable. The order process was easy and the requested contacts shipped quickly.
The packaging prevented damage and the contacts arrived on-time and without any damage.
I trust that using EZContacts will result in getting the right contacts at a great price without errors. What more can you ask for? This works for me every time.
Regards, John
Everything went well. You answered my questions promptly, which put me at ease. First pair of progressives and they work fine. Really not any type of breaking in period.
My only disappointment is they don't get as dark as I thought they would. But maybe after a few days, we'll see. I've only been out in the sun for an hour with them today. I just received them last night. So again it may be just some breaking in period.
Thanks very much to all of you.
Neal
First time I've used this company and very happy with how quickly it came after they verified my optometrist prescription which was also very quick.
Really Happy with the timely manner and quality of the lens purchased + a REBATE! That's awesome!
Extensive browsing! And picked Twinklens on the money! Thanks people!
Disgraceful - but I can always go elsewhere, not a problem.
I used this company more than 10 years ago and I was genuinely impressed with the quality of the product back then. This time when I needed something with a clip, as transitions lenses are extremely expensive these days, I found it only online.
They stick to the timeline indicated during the ordering process so I was able to receive my glasses before Xmas. Quality was good and as expected. The glasses are shipped in a plastic, almost transparent case, but I kept my solid 10-year old case so I will use it instead.
I would only wish if they could sell clip ons separately for different types of frames.
Tip for consumers:
Reliable online service, just make sure your visit your optician to indicate correct eyesight parameters while ordering something from them.
Products used:
Glasses with a clip on
Love the glasses and support was good. Only issue was overall processing time. Took nearly a month to receive.
We received our order of contact lenses fairly quickly. However, it was delivered by FedEx in a damaged state, the box was crushed and very wet. In addition, the delivery person did not leave a note explaining the issue, nor did he ring the bell to alert us of any problem. Ultimately we did not seek a refund, since the contact lenses themselves were intact in the plastic packaging.
Hi Jennifer, thank you for your review. We are truly sorry to hear of this incident! We want to assure you that all of our packages are quality checked before being shipped out. We would like to further investigate this, to ensure it does not occur again, and therefore we will be reaching out to you directly very shortly. Thank you for your patience and understanding._ Team Clearly