• Fiido

Overview

Fiido.com has a rating of 4.2 stars from 9 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fiido.com most frequently mention electric bike, battery life, and customer service.

Positive reviews (last 12 months): 88.9%
Positive
8
Neutral
0
Negative
1
How would you rate Fiido?

Reviews (9)

Rating

Timeframe

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Thumbnail of user tattoom
2 reviews
2 helpful votes
December 31st, 2023

I recently purchased an electric bike from Fiido and I'm thrilled! The bike's performance is exceptional. It's reliable, smooth, and the electric assist feature is a game-changer, especially on uphill rides. The battery life is impressive, and the overall build quality is excellent. The customer service was also fantastic, guiding me through the options and ensuring I made the right choice. Highly recommend Fiido for their quality bikes and great service.

Thumbnail of user williamd3865
1 review
0 helpful votes
January 1st, 2024

It's changed my life that I recently bought an electric bike from Fiido! The T1 PRO bike rides very well; it's smooth, dependable, and has an amazing electric assist feature that really shines on extended trips. The build quality is superb, and the battery life is outstanding.
Hydraulic Disc Braking System Allowing More Time to Response
Ultra-long 150km range
Fiido offered great customer service, walking me through the options and making sure I had the right fit. Strongly suggest Fiido for their top-notch bikes and first-rate support.

Thumbnail of user kmcglinc
1 review
0 helpful votes
March 1st, 2024

Avoid this company at all costs unless you want to die of old age before your bike gets delivered.

Fiido falsely advertises reasonable shipping and delivery timelines on their product pages. I ordered a bike on Feb 10,2024, at which time the product page said orders were shipping on Feb 12. After an order confirmation, I received no further communication from Fiido about the order, which was concerning. I contacted them to follow up.

On Feb 21, they emailed me twice saying my address was incorrect and they needed an updated address with a house number from me to ship the order - they pasted my address in the email; it was my exact address in standard U.S. postal format with the house number. I replied to both emails reiterating the same address in the form fields they shared (one of which had a typo - I now believe this was a delaying tactic). They told me the order had been "prioritized" and that "for in stock items it would ship in the next 48 hours".

I hear nothing further... on February 26 I follow up again, asking why the order hadn't shipped. I am told it will ship from their warehouse in 1-3 working days, and be delivered another 1-3 days thereafter. At this point, there is a pattern where every time I inquire they push back the ship date by a few days, but it has been nearly three weeks.

On the third day, I followed up expressing my concerns regarding this matter and they make an excuse about unstable shipping schedules, telling me that new stock is expected to arrive to the warehouse in two days, after which my order would be "definitely sent out as soon as possible" - how reassuring when this is the third or fourth time they've told me as much (depending on if you count the initial email). Keep in mind that their website CURRENTLY SHOWS THE SAME BIKE IN STOCK WITH 5-7 DAY DELIVERY TIMELINES.

This company is fraudulent and deceptive, and every single day I regret purchasing. I initially bought this bike as an option for outdoor activity while I couldn't do my usual sport due to my partner's injury, and it has taken so long to deliver that they have fully recovered...

Tip for consumers:
They have either the worst inventory management system on the planet or blatantly lie about the availability of their products to get people to buy. They claim products are in stock or shipping in the next few days and refuse to give a real, substantial answer. They will string you along for weeks on end by claiming your products are "about to ship" and that they've "expedited" - don't believe a word of it.

Thumbnail of user amiguemarceline
2 reviews
3 helpful votes
December 26th, 2023

The electric bike I got from Fiido has truly elevated my riding experience! The electric assist is incredibly responsive, providing a powerful boost that makes my rides smooth and effortless. The bike's performance on uphill climbs and various terrains is impressive. Its sturdy build and attention to detail reflect exceptional quality. The customer service team was helpful, answering all my queries and ensuring a seamless purchase process. I highly recommend Fiido for their exceptional electric bikes that redefine convenience and enjoyment in commuting.

Thumbnail of user johannac157
1 review
0 helpful votes
January 3rd, 2024

It's been a revelation since I recently bought an M1PRO electric bike from Fiido! The bike rides very well; it's steady and smooth, and the electric assistance changes everything, especially on rough terrain. The entire design is of high quality, and the battery longevity is excellent. Additionally,
Ultra-wide 20'*4.0 Fat Tire for All Terrain
Superior Front and Rear Shock Absorber To Go Wild With More Comfort.
Fiido offered excellent help, which made the purchasing process easy. I heartily endorse Fiido for their ground-breaking electric bikes.

Thumbnail of user juliam1182
3 reviews
3 helpful votes
December 29th, 2023

Fiido offers an electric bike that has completely transformed my commute! The bike's performance is exceptional; the electric assist function is powerful yet smooth, providing a boost when needed. It handles various terrains effortlessly, and the battery life is impressive. The build quality is top-notch, ensuring durability. What's more, the customer service from Fiido was outstanding; they were knowledgeable, responsive, and guided me through the purchase seamlessly. I highly recommend Fiido for their outstanding electric bikes and unbeatable service.

Thumbnail of user lidiasrainbow
2 reviews
2 helpful votes
December 30th, 2023

Thrilled with my electric bike! It's a game-changer for my commute. Smooth ride, impressive battery life, and the electric assist is a game-changer.
Unique Middle-mounted IPS Display With IP67 Rating for Most Weather Conditions
Ability to connect to smartphones or Fiido Smartwatches for proximity start
Lightweight at 17.5kg
E-thru technology to keep front wheels moving stable and safely with 700C wheels for gravel roads
Highly recommend for anyone seeking a convenient and eco-friendly way to get around.

Thumbnail of user richardg3529
2 reviews
4 helpful votes
January 3rd, 2024

My experience has been nothing short of amazing since I purchased an electric bike from Fiido. The bike rides really well; it's smooth, dependable, and has great electric assistance, especially up hills. The entire build quality is excellent, and the battery life is remarkable. Furthermore,
Loosened and Folded Stem Extender for Carry around with ease.
IP54 waterproof for Most Riding Conditions
280.8Wh Battery for 37.2 Miles(60km)/15.5 Miles (25km) Range (Pedal-assist/Full throttle).
Fiido offered excellent advice and assistance as part of their exceptional customer service. Strongly suggest Fiido for their top-notch bikes and first-rate support.

Thumbnail of user faisalk59
2 reviews
1 helpful vote
February 15th, 2024

I ordered the fiido d3 pro and it came in about a week and a half really good bike only thing about it is the saddle does not have the blue fiido logo on it which I found unusual as the pictures in the advertisment show this

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