Flight Catchers

I am Sreenath, I am not even happy to give one star for flight catchers. Me and my family had a worst experience with flight catchers while travelling from London to India. They have not informed me that the connection flight was cancelled. We were stuck in Delhi airport for a day. We have to book another flight to reach the destination. When I tried to contact the team they not even apologised for their negligence. I lost my time and money. Will never book tickets with them again.

Proper scam company. DO NOT USE. They will say anything about your booking is wrong and then charge you £200 - 300 to "correct" the information on your booking. And getting a refund takes 3-4 weeks minimum.

I have been booking with them since 10 years now but had the worst experience ever rip off they eat your money instead of refund i had to call 100 times to ask for my refund and wanted to forward the dates in an emergency but not helpful at all they have eaten my hard earn money 650£ its a fraud usually they should charge some percentage for cancellation but they charged me the whole ticket and only refund me one ticket never ever book your tickets with them very very bad experience.
Anila Syed

Worst travel experience I've ever had. 1 star is 2 stars too many. Firstly, after booking the flight online I was called shortly after by one of their sales team who mis-sold me baggage that I didn't need. I claimed this money back after a 2 month dispute through my bank as their customer service that followed was utterly useless. Then, to get the last laugh it seems, whilst I was on my holiday they cancelled my return flight with a hideously vague email (picture attached), reimbursing it to themselves. It took a 2 hour phone call to the airline whilst being 3000 miles from home to find this out. Luckily I was with a family member that could afford the $633 it cost to get me home on the same flight. I called them once I'd arrived back home to the same dismissive unhelpful reception I had received previously. They knew who I was and what they had done. DO NOT USE THIS COMPANY. If you've managed to have a decent experience with this bunch of criminals then you are one of the very very lucky ones. BBC Watchdog next maybe?!

I booked a trip for my family to Egypt, and before leaving, I called them to confirm the reservation. I was surprised that they wanted 60 pounds sterling to amend the data, knowing that I booked the tickets 6 months before and paid in order to be able to travel, and after that, due to personal circumstances, I lost the return trip and contacted them. I was surprised that they wanted me to pay for new tickets, but I I went to the airline branch, paid a small fine, and was able to return to London without dealing with them. The worst dealings and the worst mediator.

Be careful with this agency they are phishing customers, I have booked with them flight tickets and he told me that I will receive my electronic tickets in 24 hours and I still didn't receive it they want to me pay extra money so they can send the flight that I booked for. Be carful read the reviews before booking with them. They are nice to you till they pay and after that they will not answer the phones.

It was a nice experience to book a flight with them, will surely use them again for my future travel. Thank you very much for your great services

Automatically set the baggage to 0 and they asked for another 115 - 185 pounds to add the baggage
It's a planned scheme they call almost immediately afterwards and there is no fully refund cancellation option as well.

DO NOT listen to the positive reviews, they are most likely written by the team themselves. Paid £285 for allocated seating and this was not provided. Did not inform us of a service change, charged us £63 pound to change the date to the day before EVEN THOUGH THE AIRLINE SAID THIS WOULD BE FREE.

I'd like to start this review by stating how disgusted i am with your service, from a £778 ticket i received a total of £35 back.

When speaking on the phone your staff were extremely rude, disrespectful and less helpful than a rubber nail.

I am 100% convinced that your company is a "cowboy agency" absolutely terrible customer service, you rely on people having to change plans in order to make a profit which is absolutely disgusting.

I hope your company goes bust, i have read your reviews online and its not just me you are doing it too, you are liars, scammers and cheats (this is my honest opinion), but your company will go down the toilet, no matter how many fake 5 star reviews you leave yourself.

Everyone at your company should be extremely ashamed and embarrassed, it's saddening how you treat your "valued customers" you're completely laughable.

I will tell every single person i know to avoid you, i will give you a terrible review on every single review sight you are on, wether that be "flight catchers" or "polani travel"

I will make it my goal to deter as many people as i can from your disgusting low life company.

UPDATE

I fully admit that some of the points on my original review might have been a misunderstanding on my part, therefore i have removed it, however when a individual rang me from paloni/ flight catchers instead of fully explaining the situation and speaking to me in a respectful manner, he called me a liar, and threatened to sue me, when I didn't understand a policy, he tried to belittle me by saying " you clearly don't fly alot"

I would also like to mention I originally tried to cancel my flight due to work commitments, and they didn't try anything at all to help, the money i would have had to pay wasn't worth my time. I have been through other companies before and they have simply added an admin fee if i had to change dates or cancel, this company did not do that, very rude.

Avoid this company at all costs. Once they have taken your money, they don't know you. Rude customer services who keep hanging up on you and not return your money.

Great services, strongly recommended.

We will definitely use it for our future travel, Thank you so much for arranging a flight for us.

Avoid Avoid Avoid, dishonest travel agent!

Such a bad experience, they are not a proper fligh company, their customer service is not helpful.

Please avoid this unprofessional fraud company…
Mr Huzaifah and Mr Farooq provided me wrong information booked my flight in red list country on purpose. Please avoid this unprofessional fraud company they are scammers I have booked my flight after couple of days heard that due to COVID issues turkey is in red list and you are not allowed to travel to Saudia via Turkey I have rang to customers services and inform them the turkey is In red list they said don't worry the flight is still going I was kept ringing since two weeks everyday they said flight is confirmed when I went in airport they said the flight is not going through I have contacted to customers services they refused to accept and say it's not their fault its my fault, and now I won't get nothing no refund or flight changes then I contacted to Turkish airlines they said I should get full refund now Mr Syed Fakhar saying I'm going to get refund but he will deduct admin fee £50 this is ridiculous they ripping off what job have they done even they made my big loss PCR test parking fee hotel reservation charges I have to pay everything If they would have told me before I was able to cancel my all bookings I'm really disappointed please please don't trust on them they dont listen to you at all. Great scammers

Avoid using Flightcatchers AKA Polani Travel Ltd You don't know what you are getting yourselves into. You are warned! They will cancel your flights without notification, rob you of your money, ruin your holidays. I still don't understand how these people exist in the travel industry, allowed to open a shop and run a business like this. They literally preying on average folks who look for Cheap flights after saving some monies all year to offer their families a good time. Plus, this company is not approved by any of the following travel organizations: ABTA, CAA, TNG, CEDR, ADR etc. So you cannot even hold them accountable. Even Resolver won't have them on their database. I hope you see the whole picture.

Scammers!Scammers!Scammers!Scammers!Scammers!Scammers!Scammers!Scammers!Scammers!Scammers!

PLEASE DO NOT PURCHASE THROUGH THIS COMPANY!

We made the critical error of buying flights for our honeymoon to Japan in Feb 2024 through Flightcatchers (originally finding them through Skyscanner). We booked at 6.30pm on 01-11-23 and after receiving an unsolicited email directly from Flightcatchers a bit later that evening, it raised our suspicions about this company. We did some digging and found a lot of very concerning reviews, some older, some very recent.

At 9.08pm on 01-11-23 I emailed saying I had concerns and asking about the cancellation process. At 9.21pm I asked to cancel our flights and have a full refund. This was roughly 2.5 hours after first booking.

At 9.34pm I received an email from a different representative telling me that I had to inform them "before 12am tonight" if I wanted to cancel otherwise I'd lose all of our money. If I did cancel, "an amount of 200 GBP per passenger will be deducted as the cancellation fee".

As you can imagine, this was horrifying news to us, and only cemented further are concerns, aligning with many previous reviews from other consumers where they have said Flightcatchers took unreasonable amounts from them in cancellation fees, seemingly without any prior warning that they could do this.

We tried to reason with them, asking them to reconsider their decision based on the fact that we only bought the tickets hours before. They would not relent, continuing to apply pressure that we either cancel and take the hit, or we cancel after 12am and lose all of our money. In the end, as we felt like we had no other choice and felt incredibly uncomfortable proceeding further with a company who would treat consumers like this, we agreed to cancel and Flightcatchers agreed to reduce the cancellation cost to £177 per person.

However, the situation continued to be an ordeal. We have had to relentlessly chase them to process our refund. They promised they had done this but they hadn't, as shown on some documentation they sent across to prove they'd processed it, but the date did not align with when they originally said they would be processing.

They keep referencing their T&Cs and I have scoured through them and cannot find any mention anywhere of their strict deadlines regarding when you must inform them of cancellation nor any mention of their high cancellation penalties. Where does the £200 per passenger come from? I have repeatedly asked to see documentation that shows where the £200 pp comes from and have not received anything.

I have found this entire experience not only frustrating but lacking in any logic. It is impossible to have a rationale conversation with any of the staff. They lack compassion, empathy, and seem intent on grabbing as much money from you as possible. They are not trustworthy.

Please learn from our expensive lesson to not book through a company like this and if you are intending to because the flights look cheap, please look at the reviews online, especially under Polani travel, which is their umbrella company. Do your research before you tangle with them, I wish we had, especially as we ended up re-booking directly with the airline and it only cost £30 pp extra when compared with what we paid through Flightcatchers. In addition, we now have full control over our flights, we were able to book allocated seating for free through the airline, which Flightcatchers were insinuating isn't a possibility, and we feel so much more reassurance about the legitimacy of our flights, knowing that we have full control, and can see all the information ourselves.

AVOID THIS COMPANY, DO NOT USE THEM!

Please avoid this SCAM company as they give ZERO customer satisfaction
I booked a ticket on their website at 6:45am and then realised within 10 mins that I have made a mistake by booking the wrong return date. I send out an email to them straight away at 7am asking to cancel my ticket and issue me a full refund as it's only been 15-20 mins.
After that, I called them at 7:15am like literally within 30 mins of my booking and I was told that as per flightcathcers terms and condition, they can't cancel the ticket for a full refund will charge me £220 for cancellation charges. I tried explaining to them that it was done by mistake and I will use their website only to book another ticket. But they kept on saying that they can't cancel it as the ticket is issued. However in reality the ticket wasn't issued and they issued it while I was on the phone with them.
I also tried to explain to them that it's a UK and Atol law that a flight ticket can be canceled with in 24 hours and the customer can get a full refund. But the response I got was that Flightcatchers have their own laws/terms & conditions.

What kind of service is this? Is this is the way you treat your customer who are requesting you and contacting you within 30 mins of the booking.

Honestly worst ever service I have got from a flight provider and I will also make a complaint about them with ATOL as well as on other social media platforms. I will make sure to give this negative review about Flightcathers everywhere. Also, I would like to add that their parent company is Polani Travel which is a famous scam travel agency in Pakistan. Me being Pakistani knows Polani Travels very well.

Date of experience: 07 April 2023

Good Services & it was a great experience through this agency and will surely recommend you all...thank you!

Sameer really helped in getting the right ticket for me. He was polite and swift in find the right flight for me. Thank you.

I booked the tickets with them and they are very professional and give great service to their customers and very helpful

Good Services Provided by the Company and also provided the Reasonable fares.Inshallah Book with this Company In Future..