Flyswoop

WestJet should be totally embarrassed about launching Swoop. I booked a flight and I needed to cancel it more than 24 hours before the flight time. I first tried to get hold of them and following the prompts I tried to sign in but apparently either my password or my email address was incorrect. After a couple of attempts I tried to reset my password. No reply. So I try again. I check my email again. No reply. I try a different email. I check my email again. Still no reply. So it's time to contact customer service. After about 20 minutes of trying to figure out their site and of course there's no email address and the phone number is not easily found. I see that they are not open at 5:30 p.m. on a Sunday. For the last couple of days I've been trying to contact them during business hours but of course they put me on hold for ridiculous periods of time. That seems to be their way of doing business. They take your money immediately no problem with that. Try to get some back and they just wear you down until you give up on it. They obviously don't want me as a customer so if they read this why don't you just give me some kind of a refund and I promise I will go away and never use you again. After all I tried Flair as well and they are very receptive even when I have a problem but it was more convenient for me to fly to Hamilton or so I thought. Big mistake using Swoop. Save yourself the frustration. Just so no one thinks I am somehow benefiting from promoting Flair Airlines here's my Swoop confirmation F5KWKM.