Fragrance.com has a rating of 2.6 stars from 16 reviews, indicating that most customers are generally dissatisfied with their purchases. Fragrance.com ranks 203rd among Perfume sites.
I used to buy my perfumes here but lately I was disappointed. Twice they sent me Perfumes in the plain box that say's' 'Not for sale, Illegal Sale' and no cover. For the amount of money i paid. When i order them the picture was real. Better buy them at stores.
I ordered a perfume, it arrived with a defective spray, I returned it, specifically asking for a store credit and not substitute, guess what?!I got a substitute with defective spray again! I returned it yet again and got only half of my money back! Terrible customer service and the reason for only returning half my money was, the shipping label had costed them as much! Never again! Worst online shop
Placed an order 4/23/24. I was to receive the order in 3-6 days! It is now 5/5/24. I've sent three emails requesting details about my order & received one generic response. My order status has remained the same since 4/24/24 which is RECEIVED ORDER through Better Trucks Tracking System. Unacceptable as they refuse to look deeper into the issue, re-ship my order, or apologize for the delay, let alone try to rectify the obvious issue. I will file a claim with my credit card and tell everyone this site is a scam. Gross misconduct by company!
Products used:
Perfume.
I ordered a perfume, it arrived with a defective spray, I returned it, specifically asking for a store credit and not substitute, guess what?!I got a substitute with defective spray again! I returned it yet again and got only half of my money back! Terrible customer service and the reason for only returning half my money was, the shipping label had costed them as much!
Never again! Worst online shop
Tip for consumers:
The product was defective delivered... the return policy should not be applicable in this situation
Products used:
Perfume
The perfumes sold on fragrance.com are fake! I don't care how much they claim they're not. The return process is also a nightmare. I sent the items long time ago and they claim they don't have them even when the tracking number says they have been delivered. There's something fishy about that too. Worst mistake ever.
Tip for consumers:
Very disappointed with fragrance.com. Fake items sold as originals.
Products used:
Perfumes and make up
I used to buy my perfumes here but lately I was disappointed. Twice they sent me Perfumes in the plain box that say's' 'Not for sale, Illegal Sale' and no cover. For the amount of money i paid. When i order them the picture was real. Better buy them at stores.
I like that you are in control of scent preferences you choose what fragrance you want for each month. You also have the option to receive a new case each month which I did not receive mine for the month of September.
I wear Jimmy Choo Fever (dark bottle). I have a full size spritz & a 0.15oz mini eu de parfum that I purchased at Macy's. I'm running low on the mini, so I ordered one at frangrance.com. It looks the same, and it claims it's eu de parfum, but the strength of the scent is just not there. My mini from Macy's only requires 1 or 2 dabs behind my ears & on wrists. This one takes at least twice as much, and I still don't smell it very well. Satisfied that it's at least the actual scent, Disappointed that it's not as strong as it should be.
Products used:
Perfume
I want to warn you that this company seems to be a scam. I ordered the Christophe Robin Colour Gel on January 23rd, but when it arrived, I noticed that the box had no cellophane wrapping, which is usually standard for this product. Moreover, the seal of the bottle was broken, and only half of the product was inside. The product looked fake, and the instruction booklet was missing. The exterior of the bottle had scratches and marks, clearly indicating that it was not new. I immediately sent an email to Fragrance.com, attaching images of the faulty product but haven't received any response from them in the past three weeks. Their contact telephone number is an answering machine message that says they do not take calls. This company has taken my money and sent me a used product. I would recommend avoiding them at all costs.
I had a nice experience on this website. I also shop from 3 other websites and my favorite one is fragranceon.com
I ordered a bottle of cologne for my bf and they didn't help me one bit and wouldn't return my money
Love the pricing and afterpay is a plus! Large variety different sizes this is my new spot to purchase perfume...
The worst service
do not advise anyone to buy
Fake perfume
Bad service
Never never buy again
do not advise anyone to buy from Fragrance.com
Tip for consumers:
Bad. Service
Bad perfume. Fake
Products used:
I bought
All is Fake
No return
They theeves my money. Fake perfume
do not advise anyone to buy
Would have loved their varied inventory but wouldn't accept philippine-issued mastercard. Wtf was that!
Perfumes are 100% Fake, however they do smell similar to original.
Not recommended for the price given.
Tip for consumers:
Unreliable website and reviews on the website
Products used:
None
Great value but not to fast on the shipping usually arrives in 2 to 3 weeks
But it always arrives.
I have ordered from them fast shipping nice packaging and also a great value. The best thing is you can pay when the perfume is delivered and check it before paying. Original perfumes
Products used:
perfumes
I really enjoyed this fragrance it's like the dew drops that fall from above, elegant and pose with a sent a rich fresh aromatherapy of love.
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