Fragrant Jewels

I used to be a loyal customer for this brand for years, back in the day they shipped out pretty quickly. But now, shipping out their products takes them months. If they actually ship them at all. I bought 7 bath bombs on November 30th, I had to email them weekly, and then a week before Christmas I got impatient and asked them what's going on? Because these are Xmas gifts. They initially lied and told me it was going to be shipped that Friday and when that Friday came and passed, no update about shipping my order, so once again I reached out, and they told me that there's an issue causing problem with most orders right now, let's not forget they delete comments on their social media when they don't ship out their orders. So I just had to cancel my order and of course I'm without Xmas presents a few days before Xmas. They do not reach out to their customers if there's issues with shipping, they act all apologetic when you can't do anything but cancel, because they're refusing to ship. They lost a long time customer here and I refuse to order from them ever again.

We now have a wonderful collection of rings and candles.
The scents are marvelous. The candles can be a bit smoky at times.

The jewelry plesant and I have been complemented many times. It is good for short time wearing.

The bath bombs are fun as they change their vibrant colors. They rinse clean from the rub.

My order was missing a bath bomb and I also received a damaged ring in a bath bomb, both in the same order. Company refused to replace either one.

The Good: Great smelling stuff, turned the water fun colors and so far I have loved every ring I've gotten from the bath bombs, although they aren't real they're super sparkly and feel like they are good quality. They also have lots of sales and discounts possible, as well as a wide variety of bath bombs to choose from which I dig.

The Bad: As some of the other reviews mentioned they REALLY didn't package their stuff well. Merely shrink wrapped, I opened the box to find bath bomb dust everywhere. When I went to open my first bath bomb it also crumbled EVERYWHERE. They also didn't put labels on anything, which I didn't like.

The Ugly: Both of the bath bombs I've used thus far have stained my tub. The one I just used, Scandalous turned the entire thing pink and it took half an hour of scrubbing with a scouring pad to remove it.

All in all although I do LOVE the rings and the bath bombs themselves, they need to work on a few things in order to make it a great experience.

I've received more emails that I can count asking me to purchase more items from your store. Every time I click on something I am sent another email asking if I want to buy it...but you cant fulfil the orders you have. When I called for an update yesterday asking where my order was (that said it was shipped on December 6th but never shipped...and getting no answer...I was asked if I wanted to purchase yet another candle at $10 off. If you continue to offer discounts you should be able to keep up with the demand. You have loyal customers that have purchased items at FULL PRICE for years and instead of making sure they are taken care of you sell more than you could ever make in time for Christmas. I placed my order on November 28th and was told my order shipped on December 6th. Today is December 13th, I would really like to know when my order will ship. I've sent 4-5 emails asking for an update and have been completely ignored...until I called.

I gave a bad review on a candle after it had bad tunneling. Agent Abraham Juan messaged me and said he would make things right and get me a replacement. I just needed to send order number and photo. I did, and he has ignored me for almost a month now. No help. I tried messaging FJ numerous times and each time they ignore me and it goes right to a "rate service" email. I gave them bad ratings that they ignore me, but they obviously don't care or this would have been fixed. I used to love this company, when it had a different owner. But these new owners don't care at all about customers. They are liars and scammers.

You have responded quickly to my requested needs and was very kind and informative about the products

I have never been disappointed with the rings I received. My son loves using the bath bombs. So much more colorful than others.

Unfortunately, the company has no ability to get who your product in a reasonable amount of time. I placed in order two weeks ago and I still don't have it! This is unfortunately an ongoing problem and has notbeen fixed

I used to love this subscription box but the quality of the rings has really went downhill… I figured I'd give them another few months to try to make it better but if this months box is as bad as the last few, I will be canceling it I tried to cancel previously, but I had to wait on hold for 35 minutes

I ordered a candle gift ages ago and still don't have it and I'm so embarrassed as I told my friends son it was a gift for his mum and would arrive for her Christmas birthday and it's not come and I asked for a refund and I'm being ignored.

I can still sign into the site but cannot enter a code into the Vault section of the site. Products are good but the company seems like a scam. I saw an ad on Instagram, bought the collection (Cheshire Cat) and it automatically subscribes you to receive monthly collections. It says you can cancel via EMail but you have to still call (woman on the phone was friendly). It's an automatic subscription that's not worth the product.

I've been a very good customer for years. I ordered my daughter a dog candle. She opened it and saw a small crack in the holder and after only an hour from notify the company another candle was on its way.

I bought a couple hundred dollars in items from them this last purchase and the shipping said the 18th now fedex is telling me maybe not till the 30th they don't know. The shipping when I order d said 3-7 business days one shipped (the 16th) I'll be using on of the higher reviews similar companies from now on. Wish I could get my shipping costs back go through bubbly belle, literally anyone else.

The bath bombs are by far my new favorite addiction! I ordered the Awake set, and I loved the bath bomb and how big and sparkly it was! I will definitely be ordering more, especially as gifts! Even though my rings have been all ten dollar ones, they are still cute little rings that I am wearing right now as I type this. I made a video of the fun!

https://www.youtube.com/watch?v=8RzS3kPLfI8

I ordered a bath bomb and ring from Fragrant Jewels and the ring fell apart the first time I wore it. The photo on the website made the ring look stylish and fun. In real life, it looked like something I would have bought off the Barbie aisle at Wal Mart for my 4 year old niece.

I received it as a gift so I put it in my tub and emerged my body it smelled really nice but then I saw that my skin was turning the color 30 pixie dust was pinkish purple so I had to get out of the tub and my skin was stained hot pink / purple!

I got two bath bombs and it was fun seeing what was inside and enjoying the fragrance and color it adds to your bath water. However, one of my rings catches on everything, is so flimsy it has completely bent, and lost a stone the first time I wore it. One of the bath bombs also stained my bathtub and I can't get it out.

On top of that, weeks after I placed my order and it had been confirmed, they emailed me and told me they were out of what I ordered and I needed to pick something else. Probably not purchasing again.

If I could give this company 0 zero stars I would. Fragrant Jewels is a joke. What kind of company will send you incorrect items, damaged items, or not even send your items at all and not fix the issue. They won't send you the correct items you ordered nor will they issue a refund. Their customer service is severely lacking. They have lost so many customers and they literally do not care. I won't be surprised if they shut down in the next 3 to 5 years, if they even last that long. Don't waste your money with this crappy company. Go to Charmed Aroma or Sterling Candle.

I bought one bath bomb as a treat to myself for Halloween, and then called to cancel the membership that just auto-goes when you order ANYTHING. November i saw a charge, and my husband i thought had bought one for me or something, because id cancelled it, so i told him to make sure he cancels his, and he said he didnt order anything. So they charged me again and i called. "Due to sanitary reasons" they cant give me my money back. Can't. So i cancelled again. December rolls around and I get charged AGAIN and it's for a scent I cannot even have, because i am highly allergic to Jasmine. Same situation. No refund, manager says no, supervisor says no. So for Halloween, i get a 20$ order and by the end of it i am 120$ in the hole. This website is a scam and I've even done some research and a lot of others feel the same, and even more research reveals that you can get similar rings online for 2-3$ a piece.
What a mess. What a lot of money. I won't ever go here again and I'm telling everyone I know that they dont budge a single bit, They don't work with you, They waste your time, (I was on hold and the call lasted 45 minutes), just don't bother. Anyone wanna buy a bath bomb? I'm not gonna use it, lol.

I had ordered an black cat candle for my sister for her birthday. The candle was great, smelled good, good quality. However there wasn't a ring in it(my sister was super bummed). I checked my bank account and saw that i got charged $35 and I was super confused, so I go and look on their website log in and apparently it had automatically signed me up for a monthly subscription. When I look how to cancel it the only way is to call or email them-which is super shady in my opinion- but anyways I then get on the phone. Claudia was super nice and helpful but she kept trying to push products and different things and I just wanted the account cancelled. Overall pretty sad because I originally really liked this company but have no interest after this whole ordeal.

I have been ordering these for quite a while I get the bath bombs mostly a few candles for gifts I had finally saved up enough points to get free jewelry and something glitched and they never sent it to me. They now have sterling silver rings but I will say that they do tell you that the rings can be costume they are pretty but they will turn or dicolor after a while

BUYERS BEWARE! DO NOT BUT ANYTHING FROM THIS COMPANY! I HAVE WAITED ALMOST A MONTH FOR MY ORDER. I HAVE CALLED CUSTOMER SERVICE MULTIPLE TIMES. WHICH IS A COMPLETE JOKE! MY DELIVERY DATE CHANGES EVERYDAY. CUSTOMER SERVICE WILL NOT GIVE ME A REFUND UNTIL MONDAY 4/4. THEIR CUSTOMER SERVICE WOULD NOT DO ANYTHING ACCEPT OFFER ME TO PURCHASE 5 EMERGENCY BATH BOMBS UNTIL MY ORDER ARRIVES! REALLY! I HAVENT RECEIVED THE FIRST ORDER! YOU THINK IM GOING TO ORDER SOMETHING ELSE! I CALLED FEDEX AND WAS INFORMED TO CONTACT FRAGRANT JEWELS. WHICH WAS ABSOLUTELY NO HELP! I WILL NEVER PURCHASE ANYTHING FROM THIS COMPANY AGAIN! I POSTED A BAD REVIEW EARLIER AND OF COURSE IT WAS TAKEN DOWN. THEY DONT WANT CUSTOMERS TO KNOW HOW BAD THEIR CUSTOMER SERVICE IS!