- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
Claim Your Business
Freshtone.us has a rating of 1 star from 3 reviews, indicating that most customers are generally dissatisfied with their purchases. Freshtone.us ranks 105th among Eyeglasses sites.
Never received an order sent numerous emails and no answer Label was issued for USPS on 11/01/23 no track of the package. According to USPS they have never received any package to be delivered
Never received an order sent numerous emails and no answer Label was issued for USPS on 11/01/23 no track of the package. According to USPS they have never received any package to be delivered
Tip for consumers:
I had bought from them before no problem now?????
Products used:
contact lenses
I ordered a lot and was happy but I order on May 15th and it's the 28th still don't have them can't track them and they don't want to refund me and I still don't have my contacts I won't be ordering from them anymore
I ordered & paid for 2 pairs of contacts from some "clickbait" ad on Facebook. The next morning I went to their website advising them I noticed a buy 2get on free that was not shown on the FB ad, and asked for turquoise contacts for my free pair so that I have options on my wedding day. They tried that they "sent the info to the warehouse" and congratulated me on my wedding. The next day the shipping confirmation email showed that only 2 pairs shipped. They refuse to respond to my SIX emails inquiring how they're going to handle my free pair. It's going to HAVE to be escalated to PayPal for resolution as well as the BBB.
A phone number for this "company" does not exist online which is concerning. Everything directs you to email them, which they clearly do not address. They responded initially very quickly even congratulating me on my wedding. Then they fell off the earth when I asked them to honor their sale of buy 2 get one free. Clear and classic case of bait and switch. Thank God I took screenshots of the sale info.
If you dare (please don't) avoid this Chicago based "company" or at least they say it's Chicago. Seems more like the shenanigans a company based in China would be doing!
STEER CLEAR!
Gain trust and grow your business with customer reviews.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
