Frontgatetickets

Purchased tickets to Veuve Clicquot Polo Classic in NJ from official vender, FrontGateTx, on 4/27/23 $318.22.
Tickets delivered by email. 3 & 1/2 weeks b4 event, noticed receipt & electronic tickets had invalid times. Receipt said doors open 5 hours after event ended. Tickets said show time 14 hours b/4 event began.
Ticket times critical bc patron had to travel from Midwest to NYC to attend event, meet at ferry dock at designated time with valid tickets and take promoter ferry to event, patrons couldn't just show up at event.
Requested correction of tickets from vender initially, alternatively refund due to vender error - invalid ticket times.
Attempted to resolve for 3 & 1/2 weeks b4 contacting credit card company. Provided detailed proof of vendor error, copies of receipt and tickets with invalid times, copies of 3 week paper trail with FrontGateTx and PayPal.
Refund denied, tickets non-refundable despite vendor error and refusal to rectify resulting in invalid ticket purchase.
Note: customer agreed to non refundable purchase of valid tickets BEFORE receiving tickets with invalid times. Patron did not agree to non refundable invalid tickets due to vendor error.
I want my money and I'm not going away!
Pic 1 Electronic Ticket
Pic 2 Event Overview proving patrons must have valid tickets & take promoter transport to event
Pic 3 Event Overview w Valid times from official website
Pic 4 Proof of purchase w "doors open" 5 hours after event ends