• Garage Giant

Garage Giant

Overview

Garage Giant has a rating of 4.18 stars from 268 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Garage Giant most frequently mention customer service, great product, and good experience. Garage Giant ranks 8th among Home Improvement Other sites.

  • Service
    68
  • Value
    102
  • Shipping
    102
  • Quality
    192

Proactively asks for customer feedback

This company responds to reviews on average within 24 hours

Positive reviews (last 12 months): 87.5%
Positive
21
Neutral
0
Negative
3

Instant Feedback

512 reviews

7
See all photos

What reviewers want you to know

Positive highlights

  • Exactly as described Very helpful customer service.

Critical highlights

  • Horrible experience as NewAge and Garage Giant continue to go back and forth with no solution.
How would you rate Garage Giant?
Top Positive Review

“Excellent product, met my needs completely”

Pete A.
12/22/23

I purchased a 10 piece set to be used as break room cabinets in our manufacturing facilty. The deep red color matched our company colors perfectly. The finish is very nice, different than anything else I could find on the market. I assembled all piece myself without issue. The first one had a learning curve, after that is was a simple process. The hardware is packaged better than I have ever seen for self- assembly furniture.

Top Critical Review

“Wrong item was shipped”

CHRIS N.
2/25/24

Not really a store. Drop shipped from manufacturer. If they ship the wrong product, not very helpful in resolving issue. Poor quality item. Cheap crap.

Reviews (268)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (63) garage giant (80)
Thumbnail of user petea329
1 review
0 helpful votes
December 22nd, 2023
Verified purchase

I purchased a 10 piece set to be used as break room cabinets in our manufacturing facilty. The deep red color matched our company colors perfectly. The finish is very nice, different than anything else I could find on the market. I assembled all piece myself without issue. The first one had a learning curve, after that is was a simple process. The hardware is packaged better than I have ever seen for self- assembly furniture.

A light kit was missing, it was shipped and received within days.

Reason I chose this business:

Primarily for the color and high end look. The modularity and customization was also very helpful.

Reason I chose this product:

Met my needs for storage and durability.

Service
Quality
Thumbnail of user jbl22
1 review
0 helpful votes
December 11th, 2023
Verified purchase

The two center strips I ordered came rolled up. That's fine,but when I unrolled them and put them out in the sun as they want you to do,the wrinkles never flattened out. I don't know if I can even use these as they are currently a tripping hazard if the can't flatten out smoothly.

Reason I chose this business:

No particular reason.

Reason I chose this product:

First my garage floor.

Quality
Thumbnail of user timothys1780
1 review
0 helpful votes
January 17th, 2024
Verified purchase

I found the packaging superb, and details like placing the parts into plastic containers with partitions in them, along with a graphic that goes atop all the parts to label them, were helpful.

The assembly still took time, though I got a huge kit with some six pieces of furniture in it. If you are assembling, please be cautious of some YouTube assembly video tips. One displayed a disastrous idea related to placing the hinges onto the cabinets first, rather than onto the doors first (as the instructions ask you to do). Do as the instructions indicate, not the YouTube hints!

I was also happy with the help I received from Mel about delivery timelines.

Mel was generous in his help about delivery time lines.

Reason I chose this business:

A friend recommended the product that you carry. The link he sent me was yours.

Reason I chose this product:

Friend recommendation: he is a general contractor. And the pic looked good!

Service
Quality
Thumbnail of user chrisn1281
1 review
0 helpful votes
February 25th, 2024
Verified purchase

Not really a store. Drop shipped from manufacturer. If they ship the wrong product, not very helpful in resolving issue. Poor quality item. Cheap crap.

Slow, not helpful

Service
Quality
Thumbnail of user ericp1714
1 review
0 helpful votes
November 2nd, 2023
Verified purchase

When I tried to make a return they ignored the first email and then replied to the second email saying they'd check with the manager, then ghosted me. There are plenty of suppliers out there, why bother with these jokers?

Ghosted

Reason I chose this business:

Best shipping date shown before ordering, but they didn’t honor it after the order was placed. Had to prod them to get it going.

Reason I chose this product:

Price was good and the original promised date was the fastest, but then they shipped much later than the teaser date and I was forced to order from another supplier.

Service
Quality
Thumbnail of user jays1260
1 review
0 helpful votes
January 2nd, 2024
Verified purchase
• Updated review

This is my second order of cabinets from Garage Giant, and, just like my first order, I am extremely happy with my cabinets. Ordering is easy, cabinets are shipped promptly, and always arrive well packed and undamaged. Easy to build and install and I always receive comments on how good they look!

Reason I chose this business:

I chose Garage Giant based on a bit of simple, quick research. I was very happy with my first batch of cabinets so when I wanted more, getting the second batch from Garage Giant was a no brainer.

Reason I chose this product:

Style, color, quality and value.

Quality
Received follow up call
April 29th, 2022
Verified purchase
• Previous review

Received follow up call to ensure that delivery vehicle used can navigate my neighborhood.

Quality
Identifying what cabinets I wanted and verifying the...
March 30th, 2022
Verified site experience
• Previous review

Identifying what cabinets I wanted and verifying the cabinet dimensions was easy. Used a chat session to confirm how cabinets would be shipped. Pretty fast and simple process!

Thumbnail of user bimalp8
1 review
1 helpful vote
October 9th, 2022

I ordered Hollon safe from this site. Safe came damage in one corner without change Key. When I contact they said you can return on your own expense with 15% restocking fee. That is almost $300 for no reason.
They send me safe with pre set combination and you can not change that if you change your warranty is no more valid!. Now they have my address and combination code for safe lol. Stay away from this site.

Service
Value
Shipping
Returns
Quality
Thumbnail of user asheeshs6
1 review
0 helpful votes
January 5th, 2024
Verified purchase

Easy Transaction. Shipping was great, not a single damaged or missing piece. Install was easy and straightforward. Everything looks great.

Reason I chose this business:

Good site. Very informative and quick shipping.

Reason I chose this product:

Cost and size of storage. And high quality.

Quality
Thumbnail of user davidb6131
1 review
0 helpful votes
June 1st, 2021
Verified purchase

Order placed on the 04/10/21 item received 04/20/21 wrong item arrived was suppose to be a 4 gallon pale of adhesive and it was a 1 gallon. They said it was there mistake and the 4 gallon pale will be back in stock and ship by 04/26/21 even though on the site it says it's in stock. I'm yet to Receive any confirmation of shipping and its 05/03/21. Waste of time when you're trying to run a business. Avoid this company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user scottm3608
1 review
0 helpful votes
December 21st, 2023
Verified purchase

From order to delivery the team was very helpful and easy to get in touch with for any questions.

Reason I chose this business:

Referall and quality.

Quality
Thumbnail of user gerardc186
1 review
0 helpful votes
February 28th, 2024
Verified purchase

Great service delivery, timely & product was exceptionally well packaged!

Reason I chose this business:

Great teviews

Reason I chose this product:

Great reviews

Quality
Thumbnail of user adrianae51
1 review
0 helpful votes
August 4th, 2022
Verified purchase

I ordered the Powder Coat and on the website it's showing as white but they came out grey. This was an order for our office, and the delivery service was horrible. The delivery man only brought one box upstairs for us on the freight elevator and gave up. He left the rest outside and my team had to deliver them ourselves.

Reason I chose this business:

According to the online description it fit our office needs at the time.

Reason I chose this product:

We needed storage space for our office.

Quality
Thumbnail of user johns6892
1 review
0 helpful votes
September 10th, 2020
Verified purchase
• Updated review

Absolutely horrible with communication. Delivery service is terrible. If I would have know prior I would never of ordered from them. When we received the order our packages were in good shape. When we opened the boxes there was damage to two cabinets.

Reason I chose this product:

Looked good on the internet

Service
Value
Shipping
Quality
Absolutely horrible with communication
August 30th, 2020
Verified site experience
• Previous review

Absolutely horrible with communication. Delivery service is terrible. If I would have know prior I would never of ordered from them

Thumbnail of user jerryp805
1 review
0 helpful votes
November 14th, 2023
Verified purchase

Fantastic lift for all the Christmas boxes. Be sure to follow directions and you will not have any problems. It does take time to assemble everything but you will be satisfied with lift. I also called the company before ordering and they were so helpful.

Service
Quality
Thumbnail of user sowmir
1 review
0 helpful votes
December 24th, 2023
Verified purchase

The garage cabinets met my needs perfectly. Sturdy material, deep shelves,very nice finish.

Quality
Thumbnail of user carolb3723
1 review
0 helpful votes
December 7th, 2023
Verified purchase

Flooring is heavy and can be cut to desired size. I used mine to create a laundry area in the garage and to floor a utility closet. Looks great and the sandstone is not a typical garage floor color which is what I wanted.

Reason I chose this business:

Availability and price were easy to find in their website.

Reason I chose this product:

Color and pattern and good reviews for quality and purpose of the product.

Quality
Thumbnail of user gerardc178
1 review
0 helpful votes
December 16th, 2023
Verified purchase

Well packaged, tracking updates right on, & very impressed with the customer service!

Reason I chose this product:

Former reviews from other customers

Quality
Thumbnail of user thomasm4801
1 review
0 helpful votes
November 7th, 2023
Verified purchase

Ordered them and received them so fast, easy set up and best of all cars do not move them when you turn the steering wheel

Reason I chose this business:

They had what I wanted

Reason I chose this product:

Quality reviews

Quality
Thumbnail of user janinel73
1 review
1 helpful vote
January 9th, 2022
Verified purchase

Great customer service. Crazy high amount of shipping fee but I had no choice. After all that, it was the wrong grey and no way can I afford to exchange it.

Quality
Thumbnail of user ralphz134
1 review
0 helpful votes
November 12th, 2023
Verified purchase

Resurface by contractor failed and left a powder surface that couldn't be swept or blowered without creating a cloud of dust and dirtied clothes and shoes that were brought in the house. The contractors solution was to replace the garage floor at a higher expense.

Quality
Thumbnail of user stevej1276
1 review
0 helpful votes
July 3rd, 2023
Verified purchase

I ordered two sets of the 5-piece cabinet sets, 10 total lockers. Packaging was one of the best I've seen for any online purchased product. After assembling the first cabinet I was able to build the remaining nine without the instructions, very simple assembly! Overall, very happy with the purchase and worth the money. (didn't receive the free light the website states they come with though)

Reason I chose this business:

Found the product I wanted on the site, researched and found that Garage Giants had the best reviews and pricing.

Reason I chose this product:

Fit my garage wants and needs

Quality
Thumbnail of user a.j.w2
1 review
0 helpful votes
October 29th, 2023
Verified purchase

Ordering was easy and the product was great and as advertised.

Quality
Thumbnail of user stevenb2891
1 review
0 helpful votes
January 29th, 2023
Verified purchase

Often things we buy online are a disappointment. In this case my garage cabinets far exceed my already hopeful expectations. Exceptional fit and finish. Engineered beautifully. My friends have already ordered there's.
Thank you
Steve

Quality
Thumbnail of user danp1308
1 review
0 helpful votes
September 18th, 2023
Verified purchase

I had been looking for garage cabinets for almost 3 months. Then I came across Garage Giant and the Ulti-MATE cabinets. Wow are they awesome. The combinations offered covered every aspect of what I wanted. Ordering was very easy and the delivery went flawlessly.

Reason I chose this business:

Had the options I wanted and a great selection.

Reason I chose this product:

Loved the gloss finish and the looks of the hardware. Transformed my boring garage.

Quality
Thumbnail of user edwinm400
1 review
0 helpful votes
July 18th, 2023
Verified purchase

I see that you have a good product so I order some great heavy duty Shelves from your company.

Service
Quality

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From the business

Garage Giant is where you'll find America's favorite garage storage, flooring and outdoor brands at the lowest prices and with easily the best customer service in the market. All orders ship for free and come with a money back guarantee. Categories sold include garage storage cabinets, garage flooring, workbenches, tool boxes and chests, garage organization, shelving and overhead storage racks. Our guarantee is that we will never be beaten on price and no-one comes close on service.

Company Representative

Thumbnail of user stevem1056
Steve M.
Typically responds within 24 hours

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