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Grabull has a rating of 4.32 stars from 7,725 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Grabull most frequently mention great service, credit card, and apple pay. Grabull ranks 2nd among Food Delivery sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Clear menu and process. Spaces for special instructions on each meal would be helpful. For example, I prefer white salad dressings but they usually give Italian, and there's nowhere for me to change that easily. Overall, it's been easy so far. Thank you!
My delivery took over an hour and when I called customer service to see if they could find my driver, they stated that my food read that it had already been delivered. The driver never once called me or rang my doorbell, they instead left my food outside and because I was never informed that my delivery was here it was stolen. I've been calling for days for a refund and it just has been a runaround to get my money back. Horrible experience.
I realized they act as a IT partner they handle so much for my restaurant marketing posts reputation and so cheap on cost i feel like giving more offers to customer direct. I get more orders from them and grubhub is going down in store saves me more commission i do recommend them to every restaurant its a perfect partnership
Tip for consumers:
Use this site more dont go on competitors this will help restaurants and prices are never bumped up here not like others, if you wanna save money this is the site you use
Always fast and efficient. They are on point, and follow up immediately if needed. Also, very courteous.
The site automatically went there
Extensive menu with delicious sounding options, easy to read - maybe put descriptions on more of your dishes, though, I was a little confused about what some of them were! Thank you I can't wait to try the food
Very hungry!
My delivery took over an hour and when I called customer service to see if they could find my driver, they stated that my food read that it had already been delivered. The driver never once called me or rang my doorbell, they instead left my food outside and because I was never informed that my delivery was here it was stolen. I've been calling for days for a refund and it just has been a runaround to get my money back. Horrible experience.
I’ve been calling for days to receive my refund because I never received my food but it has been difficult to get my money back for my order that I never got.
Well i see there are couple of people who mentioned something like their commission but i researched they have over 2000 restaurants now and amazing star rating son app, they are better than other 3rd parties who are sucking so much from us based on commission marketing cost but these people do deals on 5% to 8% and no one mentioned that they do so much ads on google for you and so on facebook insta and really help a restaurant have more orders on board from them than others, infact restaurants should be endorsing them more. I love them for my 6 stores
Tip for consumers:
Recommend them to all restaurants if you really wanna get one stop solution with all marketing needs
Products used:
I use their IT services for oNline orders for my 3 restaurants
I would like to leave a message at end of order regarding paying cash tip on location instead of via credit card.
Ordering was very easy. Glad I could put in our offices lunch order before they even open
Taqueria El Amigo 2
Because is the best choice
The pizza is good, this site is not great though, it's like it's made specifically incompetent to make sure the customer's like me are so dedicated to delicious food that we work through the "forgot password" link at EVERY ordering of various variations of calzone's, one of my favorite foods. The order system is a pain in my $#*!. The calzone at Nick's House of Pizza in Medford, MA (*******) is sooo delicious. Food made with love!
I chose grabull for access to eating great food at Nick's House of Pizza in Medford, MA 02155..
I can never (since creating this account) either enter correct password or reset my password. Typically I would always have to send a text to my phone every time and get a 1 time login link - that whole process was not user friendly.
Nick's pizza is great!
Sincerely appreciate the guy that brought the food! My number was actually wrong so the call never went through when he got here and tried to reach me. He still came inside and made sure I got it. Really really nice. Thank you!
Food place had it listed as an option.
I was redirected tothe Grabull website when trying yo place a takeoutorder. Next time I will call it in directly. It's very confusing to add gratuity and make people change or remove it. I kept wondering why my bill was so high. The prices were listed incorrectly, so I was unaware there were extra charges for sauces. I therefore got charged for two separate transactions. Grabull has prices listed incorrectly.
I did not choose Grabull. I was redirected to tge site, instead of being able to order directly from the restaurant as I have in the past. I will avoid Grabull in all future transactions.
It's very confusing to add gratuity and make people change or remove it. I kept wondering why my bill was so high.
It's what my favorite calzone place uses for takeout orders.
No problem but no more rating too much
Of a hassle. Old lady. Can't deal with constant requests for rsting
Restaurant preferred
Enough said. I love Indian food, and so does my family, so we were very happy when an Indian restaurant opened in town. Good luck!
Website is so easy to use. It took me no time at all to place my order.
Excellent service.
Very easy. I wish there were more pictures of the items I was ordering and an option to choose — "will tip in person/cash at p/u or delivery"
Default of the internet.
Easy to order; menu was a bit different from the vendor's website. But this site is very user-friendly. Thank you
The site defaulted to Grabull when we went to order online.
I used them 4 times and realize every time i order there is always a discount and when i search them online to put review and felt i should tell people that we go for using companies around who charge lot of money for food pretending to save money, but this company charge 50 cents an order for their fee, and give us good discounts always 10% 5 $ and more plus i always get 1% return reward in my account, use this company to save restaurants from other big Giants who charge huge commissions from restaurants
Very smooth and intuitive ordering process. Would be awesome if pictures were included as well for visual representation.
Was redirected from the restaurant's website.
It's a nice website but needs some work like pictures of what you're ordering and the oxtail option and such.
I saw an ad on Instagram
Grabull is easy enough to use, but I would rather call the restaurant and order directly with a person and not have the additional fees. It takes from the tip.
I didn't. You have to use to place your food order.
Ease of use.
I didn't; it was the default app to use when ordering.
Great experience overall. Grabull made ordering from the menu easy and allowed me to schedule a specified pick-up time. Food was waiting for me when I arrived.
Restaurant website directed me to Grabull for online ordering.
Order came earlier than I wanted. What was the point of adding a delivery time. I will not use again.
I like being able to reorder my favorites without having to look through the menu and add them.
Absolutely satisfied! The order was delivered well within time! I did not have to wait! The staff was polite!
Five Star Service!
Our delivery person went out of the way to make sure we got our order especially when I didn't acknowledge the phone call it first
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