Gsou Snow

The customer service was horrid. They wouldn't answer my emails. I ordered a
Gsou Snow Brand Women's Colorful Fur Hooded Windproof Ski Jacket and will not buy again. Beware of the size chart, always order a sizer larger than you think you need. Very unprofessional, will be doing future shopping elsewhere.

The return policy is a SCAM. I emailed them to return an item and got a lengthy email back about how it came from china, has to go back to china, and with COVID and tarriffs that I would have to pay for, plus I would only be refunded a small amount (about 10% of what the item cost), they questioned whether I really wanted to return it. BS about the package being shipped from China (the sticker on the box it came in says Kansas City, KS. Last I checked, that was US, not china). And there is no where on their site or social media to be able to write a review/complaint.

Do not buy from this company, they do not allow returns even with their 100% satisfaction guarantee BS. I have been in communication with their rep for 3 weeks and they will not give me their address to return the item!
They are based i China, so returns are expensive too. Go else where for your purchase.

I bought an all in one suit using the size chart and it was way too small. The measurements were not correct. I emailed to say I wanted to return it and they kept encouraging me to keep it and buy something else at a discount. They told me I would have to return it to China and pay for it and I confirmed I wanted to return it. Then they gave me an address in the US to return it which I did (at a cost of $50) and I received confirmation that the parcel has arrived but no word and not a cent from the company and they are not replying to any of my emails. I have complained to the ACCC and will do what I need to to make sure the business repays me. I would never shop here again and would not recommend that you do either.