Haystravel.co.uk

We booked a dream holiday to Florida via Newark airport. When we arrived at Newark only some of our party had tickets to travel on, children and assisted passage. We had no seats despite confirmed tickets. Many hours of arguing and difficulties saw about half our party travel the other stranded in New York. Arguing for a hotel, food and onward tickets. Eventually we arrived over 38 hours late. Our hotel on the Miami Beach some how got switched to a motel away from the beach. Three days before returning our flight was cancelled, all sorts of chaos to sort out other flights. We went to the airport and had to pay extra for luggage already paid for. We boarded then sat on the taxi way for hours before returning as flight cancelled. More hours arguing to get an overnight hotel, more extra costs to us. Next day we travel to Newark and guess what, despite very clear assurances only a few have flights home despite having tickets. Hours waiting and eventually travel home on different flights over a day late. Since returning we have been trying to get the extra costs for luggage, taxis, and costs related to the delays. Hayes and their tour operator just keep passing the issue on to someone else. We started a claim with ABTA and they wait until the very last day to respond and say not our problem, speak to the tour operator. The tour operator says not our problem, you should have rung us. Hayes never told us to ring them when we were stranded. What is the point booking through a travel agent if they are not there when you have problems or there to help get your money back. Really poor experience. Things go wrong but the difference is what happens next. If you want to avoid having your dream holiday ruined, be out of pocket and just get the run around book elsewhere.