• Bookmark

    Health-on-line.co.uk

Ratings On Other Platforms

Trustpilot
4.1 / 5
Corporate Values

Overview

Health-on-line.co.uk has a consumer rating of 1 star from 1 review indicating that most customers are generally dissatisfied with their purchases.

View ratings trends
See all photos
How would you rate Health-on-line.co.uk?
Top Critical Review

“AVOID dreadful customer service slow & unhelpful”

Derek M.
9/1/19

AVOID dreadful customer service slow & unhelpful... I have reviewed before on Trustpilot but feel others should know about this company. After months of waiting for an explanation to the issues I have experienced, they have written to say they need more time than the 8 weeks allowed by the Ombudsman. Unbelievable! After a cancer scare my wife she was referred to a senior consultant to have the offending lump removed. He arranged to carry out immediately after the consultation. Health on line refused to agree w/o a letter from him, which he sent immediately. Wife in tears Health on line then said have to go to another department for decision so couldn't agree immediately. Finally after several phone calls and a lot of waiting we got the OK - no apology. I also ended up paying another £330 on top of my monthly payment because these thieves determined the follow up appointments to advise of biopsy and check progress after operation where consultations and therefore not covered. However the crooks have had the time to advise me that from September my monthly payment will be increased to £425. That represents an increase 50 times the rate of inflation from my original quote £212. I have cancelled my contract and will be dealing with the Ombudsman as well as claiming compensation for the issues they have caused. I can honestly say by far the worst and most incompetent company I have ever had the misfortune to have dealings with. AVOID or pay the price.

See critical reviews

Reviews (1)

Rating

Timeframe

Other

derekm150
4 reviews
1 helpful vote
September 1st, 2019

AVOID dreadful customer service slow & unhelpful...

I have reviewed before on Trustpilot but feel others should know about this company. After months of waiting for an explanation to the issues I have experienced, they have written to say they need more time than the 8 weeks allowed by the Ombudsman. Unbelievable!

After a cancer scare my wife she was referred to a senior consultant to have the offending lump removed. He arranged to carry out immediately after the consultation. Health on line refused to agree w/o a letter from him, which he sent immediately. Wife in tears Health on line then said have to go to another department for decision so couldn't agree immediately.

Finally after several phone calls and a lot of waiting we got the OK - no apology. I also ended up paying another £330 on top of my monthly payment because these thieves determined the follow up appointments to advise of biopsy and check progress after operation where consultations and therefore not covered.

However the crooks have had the time to advise me that from September my monthly payment will be increased to £425. That represents an increase 50 times the rate of inflation from my original quote £212.

I have cancelled my contract and will be dealing with the Ombudsman as well as claiming compensation for the issues they have caused.

I can honestly say by far the worst and most incompetent company I have ever had the misfortune to have dealings with.

AVOID or pay the price.

Q&A (0)

Questions? Get answers from the Health-on-line.co.uk staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews

About the business

How do I know I can trust these reviews about Health-on-line.co.uk?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Health-on-line.co.uk?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business