• HERVIA

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Overview

HERVIA has a rating of 1.67 stars from 6 reviews, indicating that most customers are generally dissatisfied with their purchases. HERVIA ranks 218th among Designer Clothes sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
See all photos
How would you rate HERVIA?
Top Positive Review

“They sell real vivienne westwood here and its even...”

Jane H.
7/12/11

They sell real vivienne westwood here and its even better than the actual site because they have tax free for customers outside the U. K. and they also sometimes have specials where there is free shipping. I always take advantage of this because shipping from uk to us they normally charge 12pounds which is equivalent to $19.08 which is the current rate change.

Top Critical Review

“No cash refund!”

Michael D.
5/14/21

No cash refund! If you purchase outside of the U. K. Hernia will not return your money. Buy elsewhere.

Reviews (6)

Rating

Timeframe

Other

Thumbnail of user michaeld3738
1 review
0 helpful votes
May 14th, 2021

No cash refund! If you purchase outside of the U. K. Hernia will not return your money. Buy elsewhere.

Tip for consumers:
There is no cash refund outside of the U.K. 14 days return policy does not include shipping, In strore 6 month refund credit is not an answer. return was lost, after multiple emails it was found. All around a terrible experience, don’t waste your money, shop elsewhere.

Service
Value
Shipping
Returns
Quality
Thumbnail of user alexs801
1 review
2 helpful votes
July 14th, 2019

They sent me a wrong color sneakers which are cheaper. They even tried to upsell them to me. Dishonest hopeless online merchant.

Thumbnail of user janeh7
12 reviews
42 helpful votes
July 12th, 2011

They sell real vivienne westwood here and its even better than the actual site because they have tax free for customers outside the U. K. and they also sometimes have specials where there is free shipping. I always take advantage of this because shipping from uk to us they normally charge 12pounds which is equivalent to $19.08 which is the current rate change.

Thumbnail of user marcusc69
1 review
0 helpful votes
December 31st, 2018

Mock up customer service, Never reply enquiry for dispatch date. Delivered wrong item. Customer service staff not able to answer simple question over the phone. Over promised that they will reply within the same day if I sent them the evidence in email. However, they said they are not able to acccess to the email whenI called back again. This time asked me to leave him my email address. When I asked him to repeat the email address that he could not answer, obviously he did not write it down. Hopeless staff!

Thumbnail of user nancyl250
1 review
0 helpful votes
April 30th, 2018

The store manager is rude to dark skin customers. He perceives you as shoplifter, or "too black to afford luxury".

Thumbnail of user sensendoa
1 review
2 helpful votes
July 2nd, 2019

This website is bull$#*!, they steal my money, people don't do not shopping in this website I'm a victim

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About the business

HERVIA is the luxury fashion destination for edited & curated designer collections. Shop from over 60 exclusive fashion designers. Tax free shopping available.

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