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Overall very responsive service. But it could have avoided a few steps if credit card payment was automatically deducted and ticketing process was fully automated. I felt a little unease with this not-so-well-known site.
More affordable ticket prices
From the start, Cerveza demonstrated her excellent customer service skills and genuine desire to help me set up my future flight to and from the Philippines. At every turn, she advised and helped me choose the best options for my travel. She did it all while being genuinely transparent and a real person. It a great experience. Wish that all transactions everywhere were this pleasant. She is an asset to you ASAP Tickets.
I have booked through ASAP before.
Price and convenience.
Hi Linda, thanks for taking the time to let us know your view on our deals.
If you have any questions or issues, please contact our Customer support team at support@tripspass.com
I've now gotten two different tickets from ASAP both within 3 days of my departure. They literally saved me hundreds of dollars! I use to use Expedia, not anymore! I really enjoy talking to ASAP representatives while making my travel plans, they make sure there are no mistakes with your travel arrangements and work diligently to help you out. I was skeptical using them before, but I will never use anyone else again! Pack your bags and have a great flight like my granddaughter & I did!
Elmas did a great job - efficient and polite/ professional! Really appreciated his help - look forward to working with him in the future for my travel!
Tip for consumers:
Call - the agents are great!
Products used:
ASAP
Really appreciated your help. We had been to the India website and it was confusing. You took care of that. Thanks
Smart fares is a pretty good travel site so far I have booked with them twice as they had the lowest prices. The first flight reservation was perfect. The second reservation ran into a hiccup when I checked out I noticed an extra $100 charge for seat selection which was not clearly stated that there would be a charge for or how much that charge would be. I called customer service and they gave me an email address to request a refund and I called back to verify just to make sure I wrote it down correctly and the customer service rep hung up on me as soon as I told him what I was calling for, to verify the email address for a refund. I called back and got another agent who verified the email for me and then proceeded to hang up on me as well. I emailed asking for a refund and they responded the next morning and said it would take 3-5 business days for a refund so we will see. Overall assuming I get my refund it is a good site with cheap fares. But be careful because most of the items like travel insurance, bag insurance, ticket change capabilities, have prices and you know that there is a charge but the seat selection part had no pricing or anything to let you know that you will be charged. I'll use smart fares again but with caution.
They had the cheapest price that I was able to find for my flight destination.
Julz made my first experience buying a business class ticket easy. I wasn't sure what to expect but she answered all my questions. Thank you!
Hi Christopher,
We appreciate your feedback! Happy to hear Julz was able to assist you and that you had a good experience with us. We hope you had a good flight and trip. Looking forward to helping you in the future.
All the best,
The Business Class Consolidator Team
Thanks to Maldives Luxury Holiday Packages Agency for making my Maldives's trip memorable. Their services are excellent.
Rishardh not only helped me with the best room, price and coordination but followed me right up until after the stay to make sure we we well taken care of and satisfied. We enjoyed our experience because we had a great planner! It was your personal touch and care that made our experience great!
Looking forward my next trip with you again.
I will definitely recommend to my friends. Keep It Up!
I love reading new information. I'm glad I visited your site. You told me important facts for the trip.
We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!