HMS National

False claim for warranty repair or replacement. HMS Warranty will not repair top end dishwasher. Not liable to provide exact match in color, dye, lot, material, type or brand, including but not limited to professional series or ultra-premium appliances, such as Bosch, Dacor, Fisher & Paykel, GE Monogram Series, JennAir, Meile, Sub-Zero, Thermador or Viking. If you own a high quality item seek service elsewhere

I cannot say for sure that they are any different than any other home warranty company, but buyer beware. They say, if they cannot fix it, they will replace it. Please read the fine print. It's not quite that simple and there are caps/limitations to the value they will put on your items. If you have high end appliances, make sure the warranty company you choose, has access to repair companies that work on them. With HMS if you have a high end appliance, or appliances, don't use this warranty company. They will not know how to service your appliances and you will waste your time and money and in some cases, may make the problem worse.

I'll get right to the point. The repair companies that are dispatched are not necessarily companies I would've selected myself. They either don't service high end appliances, don't have websites, have poor reviews, or operate as a one man show. Not altogether bad, but not great either. Very slow response times both from HMS and the repair techs. Long waiting periods for parts, lots of excuses, and ill qualified repair techs.

One example, I first called about an oven heating issue a year ago, while it took several months for the tech to get the right part and to fix the heating issue, when he finally fixed it, I realized that the oven was in worse shape then when he first started. He admitted that he was ill equipped and had never worked on our brand of oven. However, he would not take responsibility for the damage either to my wall oven or to my custom cabinets from pulling the heavy oven out four separate times. He told me to put in another ticket for the repair... no thank you. I asked for another repair company.

We're still battling with the problem, and we've had two different repair techs look at it. Apparently parts take months and months to come in when you use repair techs dispatched by HMS. They seem ill equipped to work on high end appliances. Unless you have a samsung, LG, or whirlpool, they can be stumped. Don't do it.

For the money you'd pay these guys, you might as well buy extended warranties or just pay for the breakdowns as they happen. Less hassle and you determine who you want to hire. Not that nationality makes a difference in quality of service, but as an observation, I found it odd that 4 out of the 5 repair companies dispatched by HMS sent techs that were of African decent.

The worst company I've ever dealt with. My fiance has spent over 8 hours on the phone with them the past 3 days (not an exaggeration) just to keep being put on hold and transferred "to another supervisor". They kept refusing to change out our broken wall unit a/c even though it clearly states in their brochure and website that it's covered. They had someone come out to look at it who deemed it broken then left it there so we have a huge hole in our wall going outside that we had to cover with cardboard. It's the middle of summer with no a/c. They're making us jump through hoops to try to get this replaced. We had a separate appointment to fix electrical stuff today and they sent a plumber instead. It has been beyond unacceptable service. At one point 2 days ago, the lady was rude to him and made it seem like she was going to hang up and clearly put my fiance on mute (they can't legally hang up on you) and my fiance realized this and kept talking and saying he was going to wait. Finally after about 15 minutes she got back on randomly and said she was going to transfer him. Every employee has told us different things and nothing has been done to help us.

DO NOT WASTE YOUR MONEY ON THEM.

The only reason I had mines is simple because it was part of my new home purchase.

Now here are a few reasons (s). $100.00 deductible and this may be a good thing to reduce petty service calls. However. Long wait to reach support, poor service contractors.
Contractor call, not knowing your schedule, and tell you we will be there in 24 hours.

If you are not there, they can submit a ticket that they are unable to reach the customer. Maybe someone is getting off the book commission based on unresolved work.

I believe only looking to see how much they can get out of you despite having this what is not covered Home Warranty

When my dishwasher stopped working, they sent one of their favorites in which I again I believe may be part of a bonus package to do the minimum as possible to save the company money.

He ordered a part after claimed that he diagnosed the problem and told me that the part he ordered and would arrive in 4-5 weeks.

I called back and the company said it arrived in 3 days. He did not like it, and came back and installed the part, and left and the problem continued.

Called back within an hour after he left to say, still having issues, HMS told me that they are waiting on his report.

(Two) 2 weeks later, his report had not arrived, and HMS gave the impression as if they are unable to reach this service company they selected initially.

So, this amount to, let's see how long it can wait then say it must be a new issue:
I thought this was a report to Congress or an investigative for prosecution for the amount of time it has taken.

HMS again found a different service contractor and told me that if this person finds another problem on the same dishwasher within few weeks, it is another $100.00 deductible.

The same dishwasher was diagnosed by the HMS contractor in less than a month.

Again, the heat elements are covered, but since the door not staying up on its own, that is not covered.

Who would buy home insurance that covers the content of the house, but not the door?

Who would buy home insurance that covers the content of the house, but not the door?

Again, this is my review on a list of what is not covered in these Home Warranty that one has to be an Attorney to understand any given policy

They've been around, so; if it works for you, keep it... And as I was told, you have a good plan and if your AC breaks, you will be fine. (Sad)

Update: OK!

We are now 6 months in, 4-5 contractors, and each one claimed that the other was wrong.
I received a check after the last one came out and told me that he will order the correct pat. Nevertheless, he filed a claim and stated that I wanted to settle the claim, and that was incorrect.

I was only made aware after a check arrived at my house for $159.00. I called and asked where to mail the check back. Now we are on to months 7,6 supervisors and several other representatives.

The new claim was checked voided because no records of me asking to close the account.

As I have been saying to HMS that it was not about the money, but principle.

The control board was fixed; this guy arrived with an attitude: I told him whatever is not covered, just fix it and give me a bill because I like my dishwasher, he said I will find you a small spring for the door, but he never called back.

I am still having the same issues, the warranty expired.

Moving on, and they have the nerve to ask me to renew.

Again: Rather than selling false hope if a product reached its product cycle, why cover it in a plan to have fine print to eliminate when a claim is filed.

This is my review of a list of what is not covered with the Home Warranty.

I just wasted 10-12 minutes out of my life to post this, but maybe it can save you a fee understand HMS given policy

They've been around, so; if it works for you, keep it... And as I was told, you have a good plan and if your AC breaks, you will be fine. (Sad)
I would say, put away $50.00 a month, and if anything breaks, fix it on your own.