• HMV & Books

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Overview

HMV & Books has a rating of 1.25 stars from 4 reviews, indicating that most customers are generally dissatisfied with their purchases. HMV & Books ranks 58th among DVD sites.

  • Service
    1
  • Value
    1
  • Shipping
    2
  • Returns
    1
  • Quality
    1
How would you rate HMV & Books?
Top Critical Review

“Their shipping stinks”

Brad S.
10/28/22

Everyone else I know got the same cd from other retailers in 3 days. It is now a week and STUPID CUSTOMS had held this CD for going on 5 days and STILL has not reached my post office. Do business elsewhere. This is unacceptible

Reviews (4)

Rating

Timeframe

Other

Thumbnail of user brads888
2 reviews
0 helpful votes
October 28th, 2022

Everyone else I know got the same cd from other retailers in 3 days. It is now a week and STUPID CUSTOMS had held this CD for going on 5 days and STILL has not reached my post office. Do business elsewhere. This is unacceptible

Service
Value
Shipping
Thumbnail of user jackn2
1 review
4 helpful votes
June 10th, 2011

They have good stock and the prices are OK, but they insist on EMS to the UK and send even paper-sleeve CDs in overblown packaging, which screams out to our thieving customs who slap extra charges on everything I get from HMV, but never any other EMS order from Japan. I always end up paying double my original order price due to this and hmv.co.jp refuse to change their policies. I really can't order from them again, it's ridiculous.

Thumbnail of user mnsn
1 review
0 helpful votes
February 12th, 2023

Stalled me for almost a year on my shipping. Went on for soo long I even forgot i ordered. When they finally contacted me again, they wanted to charge me extra for the shipping. Even after that i accepted and 2 weeks after that they canceled my order

Shipping
Returns
Quality
Thumbnail of user kentr
1 review
4 helpful votes
February 5th, 2011

I can't recommended as i never got my items someone else got my items i know this as there sent registered mail and someone signed for them of course no ID was needed just a signature. Neither the post office or HMV were of any help so i am out of alot of money.

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About the business

? ⬋?_?܋Ĵ?_?_? ɍ?_?_? http://www.hmv.co.jp/newstop/? Ȍ? ҁ?_? ㌐? ⏋? ݋? ȴ?܋?_?_? ો? ы?_? https://www.hmv.co.jp/contacthmv/? Please make an inquiry below if you have any questions related to the purchase. http://www.hmv.co.jp/help/?lang=en

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