Hotellalaguna

I booked their Hotel in Torrevieja Spain for the 22nd February 2024 for 1 night.The booking was made via Booking.com. We paid for a double room with terrace and pool view. We had to request the king-size bed which we did. On the 18th February we received confirmation from Booking. Com, which stated YOUR ACCOMMODATION BOOKING *******226 22-23RD FEBRUARY, YOU'VE BOOKED DOUBLE ROOM 15%GENIUS DISCOUNT +GENIUS ROOM UPGRADE FROM TWIN ROOM TO DOUBLE ROOM WITH A TERRACE WITH POOL VIEWS.
We checked in at reception and received the keys for room 022. We did not go to our room as we had an appointment elsewhere, when we returned we went to our room and found we had 2 single beds, a terrace facing scrub land, the room itself was shabby, bad scruffy paintwork, English tv channels did not work. We ask the reception for the room we paid for and we were told if we wanted a double bedded room with pool views we would have to pay an extra 40euros, we refused. We has no choice but to put this down to a very bad experience and cut our losses. We ask for an engineer to sort the tv out, no-one came.
Our worst experience ever.