Interactive Investor

I tried to transfer my SIPP from Hargreaves Lansdown to Interactive Investor. That was in February 2015. It is now August and my problem has finally been resolved. This has been the closing of my account and the loss of £68.
I had not received my welcome pack before the April deadline and so was forced to add to my SIPP with HL.
Not only had II taken my opening fee but were now embarking on taking a a quarterly fee. I had to email them to stop (as I was pursuing a complaint). I have been fobbed off twice and told that my complaint has been reviewed and that I will have to accept their findings. In effect I was in the wrong and as a compromise they would be refunding £48 (paid into my II account). I had to request that they close my account and refund the money they had taken. They refused. They are not interested in customer service and their communications is appalling. I was trying to cut down on the fees HL charges but have to confess that they are head and shoulders above II when it comes to doing what they claim to be in business to do. I would urge anyone thinking of investing with II to go elsewhere - they really are the worst platform I have come across.