Indie Campers

An horrible experience. The staff are very nice, but the company is awful. Any scratch on the car costs 500 euros, even with insurance. Once you've rented it, they do everything possible and impossible to get your money. You can be sure that unplanned expenses will be debited from your deposit and, when you go to complain, you'll be met by a cynical and perverse customer care team

You read the same thing on all portals. As soon as there is a problem with the vehicle, arbitrary costs are foisted upon you. Customer service is non-existent. Road Assistance does not work on Saturdays. Zero transparency when it comes to invoicing costs for defects that were already known to the employees by previous customers. And this despite the fact that the vehicles are repaired free of charge for the rental company via warranty and insurance.
We rented the Grand California in Naples, which only took us 300 metres before it became unroadworthy. We had to stay by the camper for 2 days in a car park in a commercial area off the highway in case a tow truck showed up. No electricity or water after 10 hours, even though I was assured beforehand that you can camp for a good 3 days without electricity. No replacement vehicle from Indie Campers. 2 days of holiday lost. And then had an inexplicable charge debited from my account for the damage I already knew about.
Bed linen partially missing, dirty dishes, all luggage compartment handles defective, fridge defective, not adjustable - food constantly under water, retractable stairs defective according to staff from the factory, illuminated engine control light should be ignored according to staff.
Worst of all is the customer service, to whom I complained after returning. Untrained staff with don't care attitude. Nothing is refunded at Indie Campers - after all, you signed the terms and conditions. Not a trace of customer friendliness or goodwill for a ruined and already overpriced holiday.
I wish I had done better research before the trip and decided against Indie Campers.

Don't rent with indiecampers! Please save yourself a lot of misery, money and stress. They transfered money from my credit card 6 times and when you contact them they are not responding. Me and my legal team are still trying to get the money back. Also the gass tank was leaking. That's f+cking dangerous.
The vans are old and dirty. The customer service is horrific. I waited 3 hours at check-in. It is very expensive. DON"T DO IT!

We rented a Nomad Van from the Madrid base for two weeks. Overall the rental experience was terrible.

We bought the premium insurance for ~25€ / day. They say that it covers damages and reduces your deductible to 199€.

The person at the check-in in Madrid confirmed that all damages to the sides are insured by the premium coverage.

After we returned the vehicle, the person doing the check-out said that everything is fine and we will get our deposit back, soon.

Two days later, I get an email saying that we have to pay 787€ for damages to the side of the car. Initially, I didn't understand how this is even possible because we had the premium coverage.

However, I talked to customer support and they told me that damages on the sides_above the height of the windshield_ are not covered by the insurance at all.

What? This is just a scam. You pay for a decreased deductible and then you still have to pay the full extent of the damages if they are above windshield level?!

What also strikes me as odd: the damages are two light scratches in the car's paint, how can that cost 787€ to repair? I contacted the company for a cost breakdown, but didn't get an answer yet.

I won't even get into the quality of the rental van itself (it was not exactly in good shape), but that's a story for another day.

I would advise you to avoid this company like the plague.

1 star is too much for a ruined holiday. Left stranded in Italy until midnight with a child, paid for a service that wasn't recieved, extra charges we wernt told about. Van was a discrase and not fit for purpose. Customer service useless, wrong documents sent. I will be seeking refund and going to the media if not resolved.
Do your research before using this company, DO NOT reccomend

I hired a motorhome with Indie, traveled from my country with a whole itinerary, but upon arrival in the US, I was surprised with the extension of the motorhome delivery, and they also did not deliver on the scheduled date. As a result, we were stuck in Chicago for three days with two children, getting wet in the rain while waiting for the agreed-upon day and they did not respond. They even said they would refund the hotel, but today, after 2 months, they always have an excuse and no sign of our money. Be careful, as two vacations can be as frustrating as ours was.

DONT USE THIS PLATFORM!
They ripped me off, I reserved a van, when I finally got to the van renter, he didn't want to give me the van until he doesn't get an approval for safty deposit from the company (yes he was stupid, it is part of the terms of the platform) we spent 3-4 hours trying to get support from the company, when they answered on phone they told us to talk with the chatbot (what the hell?!?!) and they didn't help. So in the end I didn't take the van but the money I spent for the rental did not come back to me as this company doesn't have any support that works! They can drive you mad on chatbot, hang up to you so you need to start all over again and just getting you so frustrated so you gonna give up on your money. They are thieves, not less.

Not clean. Looked like the inside wasn't touched after previous rental.
Hair and debris in shower drain (gross - see photos!)
Half used and half melted bag with ice still in freezer.
Tampons in bathroom vanity. Kitchen toys in cupboards.
No dish wash liquid or a tea towel provided (surely that is a "basic" provision).
Clearly functioning hot water supply was not checked pre departure.
Bottom drawer fallen apart and pushed back in so not usable.
Shower sliding "door" (a flimsy piece of plastic) doesn't stay closed.
Tap handle kitchen sink keeps falling off.
No water to bathroom vanity.
Discharge hose had no end cap (resulting in flexy hose jumping out of the sewer discharge - gross!)

WORST OF ALL; no hot water for the entire trip so no hot showers and having to boil water to do dishes.
To add insult to injury, absolute sh.i.t support!
We were not told up-front that the support phone number is actually a whatsapp number so after calling for two days we rang the rental office to found this out.
Once we contacted support via whatsapp, we we're given links to some YouTube videos as if we're a bunch of idi.o.ts but no resolution as to how to fix the hot water supply.

I cannot emphasize enough how my recent encounter with Indie Campers left me utterly disillusioned and convinced that this company operates as nothing short of a scam. The litany of issues we encountered during our rental experience casts a dark shadow over their purported services.

From the get-go, we paid for amenities such as warm water and WiFi, only to find ourselves in a situation where these promised conveniences failed to function right from the moment we drove off their parking lots. The disappointment began to mount as our attempts to address these issues fell on deaf ears, leaving us to navigate our journey without the amenities we had diligently paid for.

However, the most egregious transgression occurred when we discovered a minor scratch on the top of the van. A scratch that any reputable car paint workshop would effortlessly polish and paint for a mere 150€ turned into a pretext for Indie Campers to deduct a staggering 2,000€ from our deposit. The sheer lack of logic or justification for such an exorbitant charge defies reason.

Despite our earnest attempts to engage in a reasonable dialogue with Indie Campers regarding this absurd deduction, our pleas fell on deaf ears. The company displayed an alarming lack of customer service and refused to entertain any discussion regarding the return of the unjustly withheld funds.

In light of these disconcerting experiences, I strongly caution anyone considering Indie Campers for their travel needs to exercise extreme caution. The broken promises, malfunctioning amenities, and arbitrary deductions from deposits paint a picture of a company that not only fails to deliver on its commitments but actively engages in questionable and unfair business practices. Save yourself the frustration and financial setbacks – steer clear of Indie Campers.

The camper van electrical system failed after one day; no power to living area without external hookup. This meant no lights, no running water, no flush toilet, no hot water, no heat. They told us to take it to repair shop 125 km away, not knowing how many days of our vacation would br lost. Or we could only use camp grounds with electric hookups and they would reimburse us. After many emails and sending receipts, they only reimbursed for half the campgrounds, and no reimbursement after we lost full use use of the van, no reimbursement for lost vacation time, or inconvenience of no electrical power to van while underway. The promised reimbursement of camping fees, but did not reimburse in full. Communicating with indiecampers was only through whatsapp during the trip, and only through emails after returning home. No phone calls to a live person. Recommend not using this company, if any problems come up, you are on your own.

I turned up to pick up a camper that I'd booked and confirmed. I had to wait a while because they were short staffed, only to be told that they'd made a mistake and the camper that I booked was actually not in working order, and they had nothing else available. My son and I had to cancel all our plans to visit friends and fly home early. I was promised someone would contact me to offer compensation but nobody did. I then chased them multiple times only to be offered a lame discount on my next hire. As it I'll be going back to them...

I dont recommend this company. I rented a Nomad Van for 3 days

First they delayed the delivery for 2 hours, which had to make me change me entire plans. After that they delivered the van without the Toll tag slip and no kitchen kit... I had to go do IKEA to buy everything for the van.

During my trip we had a accident while parking, and it damaged the back of the van, but just one fiberglass part that doesnt cost a lot. They literally charged us 1050 euros for the damage. A small part in the backthat doesnt cost more than 100 euros. When i asked the staff to review this they said they couldn`t do anything about because it was just a form with preselected prices that they had to fill and that i should email the customer service.

Well... I did that but they just replied saying that they could have charged me even more... Like if they were doing us a favor after being late, not being ready etc etc...

Worst experience i had with camping vans.

I usually rent from other companies but went with Indie because of the price. The Four Winds camper was new and in nearly perfect condition and the staff in Seattle were knowleable and very helpful. I don't like that you can't make changes via the phone but luckily, everything went smoothly during my 17 day trip.

We hired a van from Brisbane to Sydney from 19th to 30th December 2023.

On arrival, we were charged a security deposit of £1,743 from the card provided.
We were then charged a further £890 from a card I had not authorised to be used (so £2,600 in total!)

I was told that the initial deposit of £1,743 would be refunded by £1,300 to represent the correct deposit of £443 immediately by the finance team.
I was unaware of the second deposit until I tried to use my credit card and was dismayed & highly embarrassed that my purchase was refused!

Indie Campers still had £1,743 of my money over Christmas & New Year, which meant that we couldn't fully celebrate exactly as we'd hoped and had to cut our trip short by a day!

We hired a camper from Indie Campers. On arrival we took photos of all the damage. 25 photos in total. Blinds didn't work, windows didn't hold open, gas bottle empty, seat torn, no plug for sink, no clips for privacy screen. At pick up the employee spent an hour doing repairs before we were prepared to leave in it. I complained and they refunded the preparation cost they charge of €63. Along the way we put a dint in the side of the van. We didn't worry because we took out premium insurance and asked before we left what wasn't covered and was told the top of the van and underneath. We were happy to pay the excess. When we returned the van and showed them the damage they came out with a bill if €1430 for the damage. We reminded them we had insurance and we're told it didn't cover that part of the car. We protested and called the number on the contract and were told we had to send an email and lodge a complaint. Shortly after I checked my credit card and they had taken two amounts, the excess and the ridiculous amount for the damage. Their invoice did not give any details and was generated by whatever the employee put in. We are fighting them in two levels. One for the double withdrawals and two for saying the damage was underneath (contract states below the line of the bottom of the door) when in fact it was on the side.
Happy to pay excess but they have skimmed a total of €2383 for what you see below. That's double in Aus dollars. First photo was our damage. The rest were some of the existing damages at pick up. My partner has more. Just looking for a fair deal.

Worst rental company ever. Office is in a junkyard far from the airport in Split. The vans are in terrible state, broken parts (front car lamp, window fixtures, cooking gas knobs), the battery died out on our first day, issues all over. We spent three days trying to fix the problem taking the van to several repair services and had to incur the cost of repair on our own (850€) and we have not yet received the refund. The 24/7 road assistance is a complete lie. The phone service they offer is a Whatsapp chat bot from a different country offering vague and late responses that don't fix your problems in an emergency situation. Upon check out, we found the office empty, with several vans left open and in a similar state to the one we rented. Nobody was there for the check out, a hand written notice on the office door with a phone number of a worker that had left to Portugal on holidays. Please do not use this rental company as they are likely to ruin your holidays.

This summer we had a trip in Italy with a van from Indie Campers. We needed to swap vans during our trip due to very bad condition and very smelly. Customer support is non existing everything goes through What's App.
In the middle of our trip we were surprised by the wetter and had some bad luck with our awning. Again, no customer support, my husband got even hurt while trying to close it, although we took the premium insurance, this would lower our own liability.
At check out we got told we would need to pay €199 for the damage and someone would contact us. No one ever contacted us and one week later we noticed they charged in total over €2700 from our credit card in several smaller amounts.
Almost 2 months later and we are still in a fight to get our money back. But again everything through email...

Bokade husbil för resa i Juli från Malmö. När vi skulle hämta fanns där ingen husbil den va trasig, likaså 2 husbilar till (fanns två grupper till som bokat). Dom andre fick inga bilar men vi blev lovade om 4h. Åkte hem med våra två bilar och återkom, nu hette det att det inte fanns ngr reservdelar och den skulle bli klar dagen efter klockan 9, lovades dyrt och heligt. Vi åkte hem igen! På kvällen fick vi via ett bokningsmail att ny men något helt annat istället för en husbil, en bil! Vi fick ställa in resan som va bokad och betalda campingplatser osv. Ingen ringde, ingen gick att få tag på. Supporten bara ignorerade frågorna via chatt. Känslan är att det fanns inga husbilar utan va dubbelbokad. De va flera sällskap och även fått infon om att detta hände helgen innan och även helgen innan den. Hyr inte här, det är så oseriöst. Vi fick tillbaka pengarna för husbilen vi betalt men vi väntar fortfarande på ersättning för all körning, det är under process får vi svar på. Inte tala om besvikelsen för barnen, hemskt.
Förstörd semester vecka…
Just att det inte går att prata med support ä väldigt störigt.

We contracted to hire an Atlas 5 for 3 weeks. P/U Munich; D?O Milan.
Initial queries regarding an extra driver, additional bedding and so forth, were directed to 'Ask'/Help' contact page as instructed.
Lack of response led to further inquiries, automated responses - clearly AI generated and directing us back to FAQ page. Unhelpful in the extreme.
Eventually received a phone call which resolved that singular issue re booking.
Arrived at collection point - outer reaches of Munich, extremely tricky to get public transport to - to discover the vehicle we had contracted for was absent. Instead we were offered a 'similar' vehicle. I know this is common when renting a vehicle, however the vehicle we were offered was in no way equivalent & in fact a long way short of what we had booked, paid for & therefore contracted to rent.
The list of defects is extremely long & I wont post them here - other than the absolute joke of the toilet: the handle to the external door (for emptying the cartridge) was broken, hence the door could not be opened, hence the toilet was unusable. The solution offered? They gave us the broken handle to take with us.
BTW - I have many, many photos of the defects if anyone wishes to dispute my claims.
Suffice to say that the gentleman dealing with us had no response to our queries about how the multiple defects might be remedied before we left the depot, essentially shrugging his shoulders & indicating 'not my problem'.
Overall an absolutely woeful, unprofessional and unethical company.
Multiple issues arose during our 3 week hire, including a leading roof, inability to open the windows in Venice's heatwave due to broken insect screens, and an atrocious smell emanating from the greywater tank which we flushed multiple times to no avail.
Indie Campers did not respond to contact from us AT ALL for the duration of our trip.
Upon returning our vehicle to the Milan depot the representative was heard to say 'this camper is a f...g piece of sh1t', which neatly sums up our experience.
He also instructed us to take our own photos and videos of the vehicle conditions because - 'sometimes my photos get changed'
I am not surprised to see that many complaints about this company are current and involve allegations of various breaches of consumer law in multiple countries, confusing contracts, unexpected & unauthorised charges & deductions from people's account, inept and rude representatives. The company, and its representatives, make it exceedingly difficult to register (well-founded) complaints, and regularly seek to remove poor reviews.
We have- as yet - not been offered a partial refund or recompense for the failure to provide the vehicle contracted, nor the inconvenience of a vehicle that was not fit for purpose. We won't hold our breath.

At the first stop at Zion National Park, after the retreat at Las Vegas on August 14 we bitterly ascertained that in your Camper:

The sink of the bathroom does not dispense water while the shower and the sink of the kitchen is.
The water heating system does not work; the gas system starts and after a few minutes it goes in block because the pressure valve is broken (verified by Indie Camper Salt Lake City)
At certain times of the day, water comes out of the floor under the bed.
The RV door lock is defective and does not lock the door.
The steering wheel has no convergence and pulls dangerously to the right.

Zero Assintance in 11 days

LG

I rented the Ford Etrusco.

I their video it was clean and Brand new, but Not the Car i got. I payed 3000,- € for the premium packege for ten days. All i got. Was unmaintained camper wich had its best times in past. Leackage in the shower, disgusting dirty beds, no engineoil had to refill Oli. Dirty dawyer, old pants and socks. Bredcrums everywhere, damaged blinds. Even from outside damaged side-mirrors the fridge was smelling rotten. At least son had fun.

And all they offered after complaining was a lousy 10% refund. I told them to keep it. At least 50%….no way….NEVER AGAIN…BETTER STAY AWAY

This company is a foreign-based company with no local support whatsoever! We Recently rented from Indie Campers Las Vegas and were extremely disappointed. Our rental was a newer Winnebago Solis 59p camper van which at first glance appeared great however after getting our trip underway thats when things changed for the worse. First, the table post for our removable table was missing so we had no place to enjoy our meals. Second, the rear exhaust fan did not work! Third, the bathroom toilet did not flush and the lights did not work. Fourth the lights for the pop-up tent on the roof also did not work.
After multiple WhatsApp texts and multiple hours of conversations with someone overseas, there was no solution other than for us to take it to a local RV dealership and have them diagnose it which we were responsible for paying. Utterly ridiculous. Lesson learned.
Bottom line, if you do decide to rent from them you better do your due diligence and make sure that everything works before leaving the pickup location or you will be on your own. I feel bad for the people who work for Indie Campers here in the USA because the actual company could care less for their customers.
Hope this sheds some light on what you may experience renting from them. Next time I will make sure to rent from a local USA-based company. Do yourself a favor and avoid them at all costs.

My experience with the company was smooth. The vehicle had more than 50,000 km on it, but everything worked properly.
The staff were polite, despite the heavy workload.

They are the worst SCAMMERS! They will take a crazy amount of money out of your bank account justifying with something like a little scratch or dent on the van, EVEN IF YOU PAID FOR PREMIUM INSURANCE! And their customer service will ghost you! They literally took 1500€ from our bank account!