Infinitiofscottsdale

SAVE YOURSELF TIME AND A LOT OF HEADACHES AND STAY AWAY FROM THIS CORRUPT DEALERSHIP! CORRUPT FROM THE TOP DOWN! They promised and sold me a supposed "Certified Pre-Owned" (CPO) vehicle worth $40K that was a lease return, but never ever produced any evidence that the vehicle was actually inspected when they took it back from the lessee. By law, they had to have done a thorough inspection of the vehicle and had to address all the flaws that they found during that inspection before they could declare a vehicle a CPO. There are many third-party inspection checklists available that they could've used, which checks EVERY SINGLE item on a vehicle, but even if you go by Infiniti's standards, Infiniti has a mandatory 167-point inspection in place for its dealerships to follow, but evidently, they didn't even do that either. I found at least 10 discrepancies with this supposed CPO vehicle - heavy dirt and sand everywhere, rusted parts, missing parts, broken parts, etc., just by simply glancing at it, and it was never detailed like a CPO would normally be. And I didn't have to look hard to find these problems, they were so obvious, they just revealed themselves. Having not inspected they still sold it to me as a CPO, and when I contacted the salesperson Candi Hartzer, and the General Manager Bill Munz, at first I got nothing but silence and ignorance from both of them for some time. Then when I finally got in touch with Bill Munz, at first he denied ever getting my emails. Mind you, the emails that I sent to him, the email address was copied and pasted from his own email that he initially sent me, in which he asked me for my satisfaction review. And my emails went through to him just fine on my end, but at first, he kept denying that he received them... Then once I established contact with him, and after a very long back and forth with him, he incrementally agreed to send me all the broken and missing parts, worth some $3 - $4K... And that was for the parts alone, but when I asked him about the cost of labor for replacing these parts at a dealership near me and the fact that I was duped and that I wasted so much of my time revealing and documenting these things, and emailing back and forth, all of which amounted to additional some $5 - $6K, guess what he did, Bill Munz quickly hired a lawyer. No joke! TALK ABOUT A GUILTY CONSCIOUSNESS! In the end, when his lawyer found out from my side what he did and how he handled all of this, I never heard back from his lawyer anymore. I guess after realizing that their own client - Bill Munz, was in the wrong in so many ways, the lawyer ceased communication with me. Go figure! So aside from some of the fake smiles and fake greetings at this dealership, it's all rotten to the core starting from the top! Here is a small sample of pictures of some of the missing and broken items that I have revealed.