Intoxalock® Ignition Interlock Device

Do not use Intoxalock. SCAM! Buy BEWARE! They just steal money out of your account randomly. Hit me for diff fees that make no sense. Even added an extra 2 months to my account after 2 years. What a load of crap with these people. DO NOT USE ONTOXALOCK.i have proof the device is not working and they charged me over 500$ in fees saying I had a rolling stop fee. Bull sh!t this company has been nothing but problems.

If I could give this company 0 stars I would! I will start by saying the staff is usually pretty friendly, but either they are completely incompetent in actually completing the tasks they tell you they have completed or their systems are a pile of crap. They will say something has been completed or switched and nothing ever happens. Over my 6 month use of the product I must have made over 50 calls to customer service to resolve about 4 issues. Don't pay full price for all the little extra payments that do ABSOLUTELY NOTHING. Your problems get acknowledged but not fixed here and they crape as much money out of their customers as possible. I would never recommend this product.

Go with anyone else over intoxalock unless you don't mind being afoot because of their faulty devices. I've been without a way to go for 13 days and counting and spoke with agents until I've made myself physically sick dealing with these ignorant careless POS's! On my second faulty device and first one had me stuck out of town for 5 days since they sent the device to a city 7 hrs from where I was. They then tried to charge me for the new device…. Just crooks! Save yourself the trouble and go with smart start!

0 stars. Charged for exceptional fee's when deliberately unagreeded too. Only told reviewed for credit towards account. If I wasn't still on lease. Credit wouldn't reimburse. If it was my last term I wouldn't get money back. At least least Smart Star and Life Saver wouldn't have lost me so much money. Still fighting withe Intoxalock. Good luck on speaking to a human.
Picture below displays a biweekly payment after a $37.50 USD credit towards amount. (Would have owed more). Never agreed to protection plan, but charged. Was not informed of rental or charge of hand held cover (Hand Held Koozie) which was mailed and charged to me (would have declined if notified). And left stagnet with no longer able to use extension number to previous contacts to human beings. Stuck with automated messaging systems. I recommend a different company.
Thank you, regards Intoxalock customer.

Where ti start, try to get my device taken out and compliance unit refuse to do their job. Went to make a complaint within company, the lady wouldn't let me trying to explain its my fault because I can't provide court order number. I have them the correct municipality where I was charged and they had a different one by the end of my time with the device. As if they are refusing to remove the box outta my car

Device will destroy vehicles electronics. Company will extort you and charge your card randomly for things you didn't even ask for. They will also extend your sentence because their outdated technology is made to malfunction causing costly tows and lockouts. Avoid this company at all costs. Anything else is better than this!

Wouldn't give a fraction of a star! The ONLY transaction they can complete successfully are adding a hidden fees! "Customer Service" agents are beyond rude and unprofessional. They talk over you interrupt you then hang up on you and next thing you know there's another fee on your account,They are simply call-center agents who think they have some kind of authority. Mind blowing incompetent crooks is an understated summary of this company and their agents. Be prepared to sit on hold for hours and place 8 calls at least for the same issue with no resolve. Absolutely horrible company and crooks at that! LOOK ELSEWHERE

Use another company. They never told me the date forms calibration. When I called to inquire, I was given nothing but generic phrases and misinformation. The employees either don't know what they're doing or they don't care, I'd be Willington bet both are true. If the automated system doesn't waste your time, the employees will.

These people broke my alarm and auto start four months ago. I have spoken to managers and have spent countless hours on the phone with them to get nowhere. I live in Alaska and all winter with no auto start and no explanation. The worst experience ever, hope you choose a different business so you do not experience this.

Customer service was great before installation and after installation it was absolutely terrible, the worst. My son has a voluntary system installed. My son had a lockout for vehicle electrical reason, could not get through to customer service. Once I got through I was transferred 2 times and then disconnected. Customer service reps don't speak good English and they don't know what's going on. And there were more calls to them and we were not able to get through.

So Many violations I had to pay at $75.00 a pop that weren't alcohol related. Even violations because their mouth pieces never stay on the equipment, fall beneath the seat, and at your feet while driving causing even more danger driving on the roadways and if you don't blow in time another $75.00 add on. They don't even want you to call complaining because they will do nothing. The thing that gets me is my car was just recently totalled and they want me to pay an early termination fee of over $120.00. This is so sickening to me as they don't talk to you as they are human they are only after your money. I'm buying a new car in the next few months and I definitely will not go back to this company for their services because they have no human relationships with their customers. What a circus they run taking advantage of everyone.

This is the worst machine it never reads correctly you will be blowing back and forth at least 5 times in 30 min of driving terrible customer service as well. I' will be taking this out and going to a different company asap

For starters, the device is a POS. Mouthpieces don't securely fit into the device, so the mouthpiece if always falling out and onto the car floor, under the seat, etc. Really sanitary to be putting into your mouth. Secondly, you need to have Superman lungs to make this thing work correctly. The inhaling, exhaling, then inhaling again... it has to be perfect or it fails. Next is the ridiculousness of the amount of times having to blow WHILE DRIVING. No rhyme or reason as to when and how often. It can be 2 minutes after you started the car or 20 minutes. It's unsafe. And worst is the noise. Very loud beeping and grinding noises when alerting you to blow while driving. A real joy for my passengers, friends, family, daughter's friends, etc. And lastly - the price is just ridiculous for the leasing of this thing. Greedy as can be. There HAS to be better alternatives.

So I went to get my batter changed and all of a sudden the device just stopped working. So now I have to tow it to my house and then tow it to the service center to get a new device. Oh yeah, they can't get a new one till freaking Wednesday. That's in 5 days. Could hardly understand the guy on the phone and tried to tell me to calm down when obviously I'm upset. Then threatened to hang up on me so I hung up first. Getting a battery changed shouldn't of messed up the whole device. What a joke

Please avoid this company at all costs. They are not upfront about pricing and sneaking fees on you. Do not put a card on file. Do not use this company at all. The device will drain your battery and destroy your car's computer.

I transferred my device to a new vehicle. Was quoted at $300 ended up paying $500. Then I had a handheld malfunction. In which they charged me a $75 fee for reset plus service charges. I've been thru this with them over and over. They always find a loophole to charge you extra money.

My cousin flies out of state for work and has asked me to care for her car with the intoxalock device in it. Every 3-5 days, the battery is COMPLETELY dead and requires I jump start it. Having the battery constantly drained to zero like this is going to half the brand new batteries life. I recently found out there is a "power save mode" which doesn't help the situation at all. It's getting old in a hurry, having to spend an hour plus if my time sitting in this car as it charges.i can't even go inside because I have to worry the moment I do it's gonna want me to blow again. Straight trash. But they have no problem making you pay to get it "calibrated", serviced, to tow a vehicle, etc.

After I signed up I looked at the reviews and saw that ther were problems after a year I am tired if the lies after disputing lock out charges they blocked my access to statements and cannot or will not fix it I have filed a complaint with the better business bureau and gone with a different company.

Every time I call, it takes from 15 minutes to 30 minutes to get an individual on the phone. Then I have to explain my issue 5 or 6 times. Three of the representatives were very nasty and rude, one even told me to remove the device myself to have my vehicle worked on. Worst part is there are NO SUPERVISORS to speak to and no complaint area...

Between the days of work I've missed due to dead batteries and bs red/failed tests... someone should hang these people in public. Nothing but a money racket. I can't believe this 'product' is even constitutional in the least. I have 4 weeks left out of a yeR and now suddenly, I'm having the worst experience to date. I'm so ready to Rio it out and just drive illegally. That's how bad it is. Go with any other company if you have the choice. Avoid these thieves at ALL costs.

The units are faulty. I don't drink. I do not like alcohol, I haven't since I first tried it. So I rarely ever have a drink. At first it was a great excuse so people wouldn't push drinks on me. I am the sole driver since the one who was charge with this device, cannot drive due to a suspended license, and he hasn't even used the device once. I'm not even the one who has to use it. It's failed me in the middle of a road trip after many passed tests, before the fail, and right after the fail. And now that we're almost finished we received a Vol 11 which is an unauthorized start... how does that even happen? Well idk either, you can't start it without using the intoxalock... the company is bull$#*! and their service reps are the worst customer service employees I've ever met. I've worked in customer service for years, never have I met so many representatives who don't help you. Everything is your fault, intoxalock can do no wrong. It sickening to think about all the people that intoxalock has screwed over.

I have Intoxalock and have a monthly 'data processing fee' of $3.25. Not sure why this isn't included in the total amount they steal from me every month. I called billing and the only explanation they could give me was that 'that's the fee we charge for processing the data.' Ooooohhhhhhh that clears it up. This company is littered with knuckle draggers.

All they care about is taking your money! Even when your time is up to get a nonrestrictive license they stay to get more time out of you. Even if your car is broke down in the garage they charge you if you can't make the calibration, then give you 2 hours to get calibrated. This thing has cost me over 2k so far.