INYOPools.com has a rating of 4.3 stars from 413 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with INYOPools.com most frequently mention customer service, great price, and fast delivery. INYOPools.com ranks 2nd among Swimming Pool sites.
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The customer service is knowledgeable. They answered all of my questions clearly and were pleasant to talk with. The product line and prices are great. Ordered a new DE Filter and Multiport and it arrived in three days via freight truck. They walked me thru the delivery process and advised me to ask for liftgate delivery which was free. All around a great experience. The Video Library is outstanding...it will make an expert out of anyone.
Same as others have reported. Their "fraud department" flagged my order and required a photo ID. After "reviewing my ID" they declined to honor the purchase despite having charged my Chase Business account. Stupidly I sent them my ID which may be on the Dark Web. Fortunately, I have Experian looking out for me. What an obvious scam! A credit card gives you protection, Pay Pal is questionable.
Only place I found the valve for my filter. Very fast shipping would definitely buy products from them again
Received exactly what I needed, within 3 days
Very pleased with item.
Yes I received my order but I myself ordered the wrong item. I needed the different item that's very similar to the one that I placed an order. My problem is I'm waiting for a confirmation email so that I may send the other one back. I had no issue reordering another item. But I still didn't get a confirmation to send my wrong item back to you.
Repeat buyer. Good prices,fast delivery, and high quality products
I have purchased several times over the years from INYO Pools and have always been satisfied from shipping time to product quality. They have excellent support available for any pool issues you may have. Highly recommend!
Great product, much lighter and easier to use than our recently deceased 10 year old Dolphin. The filter basket is a great improvement over the old system which dropped dirt into the clean pool when you pulled it out after a cleaning.
Ordered heater got it within the week great condition.
Same as others have reported. Their "fraud department" flagged my order and required a photo ID. After "reviewing my ID" they declined to honor the purchase despite having charged my Chase Business account. Stupidly I sent them my ID which may be on the Dark Web. Fortunately, I have Experian looking out for me. What an obvious scam! A credit card gives you protection, Pay Pal is questionable.
Great website, live chat, easy to order, tracking & delivery info
Great consumer help. I will continue to shop at thie vendor. Prices are very competive and quick
I originally ordered a hayward 800cx filter cartridge top,as mine was ancient and leaking,from amazon. The one sent to me had an air filter knob that did not go with the cap. I contacted inyopools and their chat person told me theirs came with the air filter knob attached. I returned the amazon one and ordered one from inyopools and it arrived within a few days and fit perfectly! All went smoothly and i am a satisfied customer.
Shipped quickly with very precise information on line.
I was able to easily find the correct replacement motor for my pump - and the process to find the recommended maintenance kit couldn't have been easier.
Quick shipping and information videos -- a wonderful experience.
Very helpful and professional delivery 1/7/23
Thank Yoi
I was very happy with dealing with your company. I was not happy with the delivery driver, he was rude and would not let me check the filter for damage before I signed the paperwork. He said it was against his company policy. However after looking at your website and watching the video about delivery, it says to open the box and inspect the product before signing. You should ensure what you state on your video is what your customer can do without being harnessed by the delivery driver.
Did not install yet. Waiting for pool installation to be completed
So far so good?
Was I supposed to have an experience? All I did was order pool filters --
BTW -- this review sux
Received the new valve, installed and is working with no issues.
BOUGHT A BRAND NEW POOL FROM NAMCO, CAME WITH A INYO POOL CLEARWATER II FILTER. HAS TWO YELLOW WRENCH KEYS TO SECURE THE FILTER COVER THAT REGULARLY BREAK WHEN TURNED (NO MATTER HOW CAREFUL YOU ARE). BROKE 3 IN THE FIRST MONTH AT $60 FOR 2 PACK. RIDICULOUSLY BAD ENGINEERING, WILL NEED TO REPLACE EVERYTHING. DO NOT BUY FROM THIS COMPANY.
As usual, excellent service, easy to use web site and fast delivery
What a wonderful on line resource! I was able to easily find a schematic of my older pool pump and found the parts I needed to order. Good pricing, arrived quickly and is a quality product. Inyo Pools sent us a list of additional parts we may need in the future and how to guides. Excellent customer service for sure!
The box was damaged and the handle was exposed. I haven't installed it yet but don't expect an issue. I will contact you, with a photo of received package if necessary.
Pump arrived quickly and was correct for my filter system the only problem I have had is with registering the product for the warranty. The Model # will not be excepted by the system?
Found the filter cartridge I needed
For a good price plus 10% off! Was extremely cheaper than any pool store I checked. Delivery was within a couple days or so from order date
Emails were sent promptly also. Would definitely
Use the site again
I recently had to replace my pool pump impeller and the shaft seal. I reached out to INYOpools support initially to confirm which impeller and seal I needed. I received a quote quickly and placed the order. Once the parts arrived, I used instructions from the INYOPools site to replace the impeller and shaft seal with no problem. My pump is now back in service and working as expected. Highly recommend getting your pool parts from INYO!