Ipoolsystem

Other names http://www.chinapoolcover.en.alibaba.com http://www.automaticpoolcover.cn
Im a paraplegic and needed a hoist to lower me into the pool.
Dongguan Auwda Pool Equipment Co., Ltd quoted me nz$5000 which was reasonable price. All stainless steel so wouldn't rust outside. Very helpful sales rep "Coco" ( if that is her name). Item was shipped and arrived in a good time. I asked and got some photos whilst it was being manufactured. Must admit looked like a dad & Dave backyard operation but the product looked. Goo. It arrived some hold down bolts missing. They paid to get new ones.
Fully guaranteed for 1 year
10 month in the actuator stopped working. Pulled to pieces and discovered the whole unit was rusted up/ obliviously wasnt intended for outdoor use. Sent photos etc. no reply for weeks. Manager Allen Tse was not helpful. He decided that i would have to pay for a new piece that was waterproof ( another $476) he comes up with
"You can buy what you pay for. If you want to get better, don't you need to pay more money?"
"We can try to customize a new and better putter, but this is beyond our guarantee. The new putter is 476 USD"
"You don't pay, you can only get cheap, you want the best, and don't pay, how can it be?"
And his best on yet
"say you ordered one apple, it is bad, we can give you an other apple, but if you need give you pear, that's different price,"
he basically says that i brought cheap product so i should expect cheap parts. Whatsoever happened to "fit for purpose "
Beware this company is a bad one. I have brought container loads of product from china and this is my worst experience. Of course as i didn't notice the product failure till after 10 months ( silly me) Alibaba have no claim process after this time.
I really need the product as the heat from the pool helps spasms and pain.
Anyway im not paying him a cent and hope bad feedback may make him change his practices.
Thanks for reading