Itracks

I was asked via email to do an itracks video survey on streaming services. It was sponsored by a streaming service I had just canceled, so I guess they wanted to figure out why I canceled. This was my first online video survey / discussion group. I scheduled the video survey for the following week. I received a couple reminders before the group met and 1 right before the group met. There were 4 people in the group plus the moderator. The survey was scheduled for 90 minutes, but was finished 10 minutes early. Itracks sent me an email 7 days after the survey with a link to receive my $100 rewards for participating. I was given the option of $100 gift cards for Burger King, Amazon, Walmart, VISA, or a couple others that I don't remember. I picked Amazon and was immediately given an Amazon redemption code with a link to the Amazon site. 20 seconds later, my Amazon account had an extra $100. Don't know if I will do another one, but this survey worked out well.

Itracks is the worst focus group company I have ever dealt with. They scheduled me for a focus group on a Tuesday and at the last minute canceled and said the focus group was now meeting on a totally different day. They offered no apology, just a smug email that basically said, if you want the incentive, you need to complete it at this new time. They weren't flexible and didn't offer any other times. I reached out to Adam to express my frustration, and he was far from helpful. He seriously has the worst customer service skills; he was condescending and rude, not even trying to understand how incredibly inconvenient it was to be rescheduled at the very last minute.

I will definitely steer clear from Itracks in the future; they are just not worth the frustration and time.

I Participated in a 3 day project from April 23-26 & was promised $100.@ the end of the 3 days. Did not get it. Numerous emails to ITRACKS went unanswered. So I called them & left messages with all my info for a call back. Finally got a call back from a man named Ben who said someone would email me. I knew then, that I was likely just getting the run around & would not get paid & I was right. Then over a week later, got an email from Adam Dumont, the manager/coordinator of the study project, giving an excuse totally fabricated to fit his needs to not pay me, when I spent so much time on line doing what was asked of me reviewing TV morning hosts.And after 3 days of that I got nothing. I filed a complaint with the Saskatchewan BBB, who forwarded my complaint to them, with no response. They think they are above the law & can get away with me working for free, when I put in several hours each day & it means nothing to them. My complaint will stay there@ the BBB & the public can view their file anytime online@ the BBB