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Avoid shopping at this website at all costs. I made the mistake of trying to order a Christmas present from the site and it was the most frustrating experience. Shipping took a full four weeks. Every time I e-mailed them they would give me no information and told me that since shipping is "free" (which it really wasn't) I shouldn't complain. They don't tell you until after you order that you will be charged "international taxes". This is a very poorly run business.
AVOID THIS SITE AT ALL COSTS.
The only reason I give them one star is because you can't rate them zero stars.
I ordered 5 hats, one was damaged (frayed along the sides), one was marked as a 7 1/2 and was EXTREMELY large, and one was the wrong hat. Only 40% of my order was correct. I tried contacting customer service and the woman I was chatting with via Live Chat was EEXXTTRREEMMEELLYY rude and unprofessional. She told me she would give me ONE free hat if I ordered more hats and then proceeded to give me attitude and tell me to leave before she stopped responding to any more of my requests and questions.
"Penny
We will resend a hat to you for free
You can take it easy
Just choose the desire items
And offer the order list to me
Leave for a while"
I will be paying full price for my hats from Lids from now on where I know I will get exactly what I order and get my service from someone who knows how to talk to people without giving them attitude.
Unfortunately I have experienced a huge let down this christmas when I ordered an NFL jersey from this website. Shipping was bad as expected (about 2 weeks) but when I received my item it was the wrong size despite my order confirmation that stated the size I wanted. I immediately inquired through email (the only way you can) about it. It is two days after christmas and I am still emailing back and forth trying to get my money back, or the correct size sent to me. I have gotten the run around numerous times and now he is only agreeing to give me back 15 dollars and I paid 40. An absolute joke, and the worst thing is that you can't even call them to complain (I have to wait for E-mails back and forth). The cherry on top of it all is that there website displays a banner that says "100% satisfaction or your money back". What a joke and dissapointment. Never, I repeat, never try and buy a jersey from one of these types of wholesalers because if they mess up you will pay in the end.
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