Kempinski Hotels

Very very bad experience
I can't imagine that i wasted my money.

First of all i booked for 1 king bed & they gave me twin bed, there was problem in the bath tub leaking water. Also what disappointed me is the Bidet, i didn't expect that this is still there.

There was a working construction every morning early amost 7 am next to my balcony which unfortunately was very close at 2nd floor as shown in the attached photos. I wish just that i can share the video i recorded for the massive noise at early morning.

The next day i arrived i had a very important meeting online with lots of work that i had to concentrate well & the room service were keep knocking the door & calling me on phone to clean the room although i told them already i am busy and they can clean in afternoon but they were keep interrupting me. ‍

My last night in the hotel was horrible & i cried so much, i was coming hotel late at around 9 pm after a full long day of work & meetings, i was exhausted and very tired then the security was very rude to me speaking to me in aggressive way & asking me to show her my (HES code) which is a code by turkish ministry of health about your covid-19 status, so i told her i am already a guest in the hotel and i showed already to the receptionist when i checked in 3 days back plus for the past few days i have been coming to the hotel and no one is asking me again for the Hes code she kept me at the door with my heavy pag tell i showed her my HEs code although the door man asked me again clearly if i am a gust & i told him yes... also, i asked her clearly are you checking the HES CODE for all gusts every time they are coming in & out of the hotel she said yes, which was not the case and i saw guests coming & no one is keeping them at door & treating them in bad way...

I felt really horrible that night and started crying at room. I like to stick to rules & when i am asked to show any information or papers i always welcome but i don't like to be treated less than other guests or less than what i paid for & expected