Lasso Healthcare

My husband signed up for their medicare savings plan. They were OK at first in terms or service but: providers often did not know what they are and were reluctant to take the card. In late 2021 they were supposedly bought by another healthcare company and it has been downhill from there. Even our local university clinic (who of course take medicare) does not accept their card. Lasso tells you to just send in bills for reimbursement. Sadly, they have lost the sent-in paperwork TWICE. (once even sent via registered mail). When you then call them employees put you on hold and you are cut off after 3 minutes. I have spent hours this way. I recognize we will be out of thousands in 2022, money we will never see again. Straight up medicare for us starting 2023.

Without question Lasso is the worst healthcare provider I've ever dealt with. Customer service is horrible. Getting a follow up to phone calls doesn't happen and I've found the customer service people don't know their stuff and are often hard to understand due to accents.

I like my medicare medical savings account with this company but their customer service failed me. I was confused about timelines between a welcome to Medicare visit and an annual Wellness visit and so I called them up and asked them. Two of their customer service representatives considered the matter for a bit of time and got back to me and said that I was okay to go ahead with an annual Wellness visit I had scheduled and that it would be covered. Then a few weeks after the annual Wellness visit, they sent me a letter saying it would not be covered according to the plan because I did not follow the correct timeline between visits. I filed a grievance with them and they admitted that they had made a mistake but after 3 months of considering this, they sent me a letter saying that the visit would still not be covered because I did not follow the correct timeline. They said that the information in my plan was clear but if that is true then why did two of their employees take several minutes to figure it out and give me the wrong information? Like I said I like this medical savings account but I will never trust their customer service representatives again. I have money in my money savings account to pay for that wellness visit to my doctor but I won't get the reduced Medicare amount now and this has caused conflict between me and my doctor's office while they took many months to figure this out.

IF your provider does not recognize LASSO, you will have to pay the full price charge, with perhaps a cash discount. You will only be credited for the Mcare allowable amount. In other words, on a $400 bill, where Mcare would allow $132,and you would have to pay your co-pay of $26, you will be paying $400 without a discount, and only $132 will be applied to your 'deductible'. Well, your debit card won't go too far on this system, will it? They DO NOT tell you that you will no longer be covered under Medicare. How to escape? GOOD FLIPPING LUCK. So regret ever hearing of this company. Mcare needs to drop them.