LiFE Residential

We had a terrible check out experience with Life Residential.
Forget about your deposit if you are renting off them, they try eveything to take it off you- even adding charges retrospectively after the third party checkout report is completed! There is no protection for renters, they will shaft you at every opportunity, without cause.

We rented of them for 3.5 years, never missed a bill, never damaged the property and replaced all items upon leaving... we even asked the agent for the paint code prior to leaving so we could avoid any dispute and do the minor touch ups ourselves - he ignored our request and didnt do any due diligence that you would expect from a professional property manager. He then levied a charge for repainting the flat - somthing that has now become a dispute because of his laziness.

We've rented multiple times and have always gotten our full deposit back from other letting agents - life Residential is a company to be avoided if you value your money and sanity.

1. They were not transparent about charges, sending block sums for repairs. And dragged their feet with sending invoices.
2. Listing wear and tear as damage (some small splashes behind the sink and stove where no splash protectors had been installed) and now trying to charge us for a portion of repainting the entire flat!
3. Witholding information that was pertinent to our checkout
4. Be mindful if you do raise a dispute with them instead of Mydeposits, they will try to drag it out as long as possible until after your depost protection has run out which then leaves you no option but to raise a small claims appeal.

We've raised a complaint with Life Residential and they still have not resolved any of our conerns (3 weeks later)- even though they admited that their agent's communication with us did not always reflect their ideal of 'not being misleading or providing incorrect information'.

It appears that Life Residential know exactly what their agents are doing an fully condon the behavior of trying to rip tennants off.

If you read the reveiws on the page all the good ones are from landlords or tennants that have just started renting (good luck to them) - they get you at checkout, beware!

I advice you to avoid dealing with these agents. They are all friendly and active to reply to you before you rent a property from them. After renting, good luck getting proper replies from them. I had to go through 3 different property managers in my 1 year renting from them. The last property manager was the worst I have ever dealt with in my entire life. She had her email set to automatic out office reply and would never reply back. Her team would never reply to my emails either. I had to call their office multiple times a day for a week to get a reply, even after leaving several messages to call or reply to my emails. This went on for 5 months.
After leaving the property, they tried to charge me extra so to pay me less from my security deposit and kept postponing returning my deposit for almost 50 days in which I was forced to make complain to the deposit scheme company to return my deposit.

On top of all, they charge you extra fees other than administrative fees. Some of the properties they manage, they force you to use a certain "heating" company in which their fees are ridiculously high. You will end up paying much more especially if you use communal boiler.