Lot.pl

I write this to share my grave concerns regarding LOT baggage handling and reimbursement policy. Recently I flew LOT Business Class from Toronto to Mumbai via Warsaw on Aug 25-27. Both flights were fine and the crew was very pleasant. The food was also good.

We arrived at Mumbai Airport on LO75 at about 3 AM on Aug 27. After waiting for about an hour, we (about 50 to 75 people) realized our bags hadn't come. We all went to the LOT Baggage Counter and a crowd was already milling there. It was impossible to get anything done there but after a while, I got a Baggage Complaint form and filled it out to the best of my ability. Finally, after getting the form stamped here and there, running here and there, about two hours later I got out – still not knowing if everything was done or if things were incomplete. The PIR report had no information filled in by the local LOT workers so I couldn't track it through LOT automated systems. Local LOT contractors refused to give any local numbers.

Before flying on to Sri Lanka 2 days later, I wrote to the LOT CEO. Luckily, LOT forwarded my baggage to Sri Lanka but I had to go pick it up at my expense.

For the grave sickness I was undergoing, my medicines were in those delayed baggage so I had to buy replacement medicines in Mumbai. Plus all the food my family had made with love was spoiled due to delayed baggage.

Instead of compensating me in full for all the cost of medicines, I was reimbursed $100 + baggage pickup charges. I requested that it be deposited to my US bank account by ACH so I get the full amount. But, LOT deposited it as a Wire Deposit so my bank deducted $10 as an incoming wire fee. When I asked LOT to reimburse the Wire Fee, they refused.

So, all in all, I lost upwards of about $400 in this saga, not to mention the stress and pain. Based on my experience, I would NOT fly LOT again.