• LunaDaze

Overview

LunaDaze has a rating of 3.03 stars from 69 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LunaDaze most frequently mention yoga pants. LunaDaze ranks 194th among Women's Clothing sites.

  • Service
    11
  • Value
    12
  • Shipping
    12
  • Returns
    7
  • Quality
    12
3
See all photos

What reviewers want you to know

Positive highlights

  • Amazing customer service & VERY prompt email responses.
  • My goddess yoga pants arrived today and are perfect.

Critical highlights

  • It's now 2 weeks later and still no delivery and no response to my email.
  • After 3 months of emails I finally got a response stating they were going to resend them.
How would you rate LunaDaze?
Top Positive Review

“Love my leggings”

Adrianna M.
5/24/18

I ordered those tie up leggings from here and they are amazing. I wear them to yoga all the time, and they have maintained their quality. Paid over half what you'd pay at any mainstream yoga supply store, so I would definitely order again. Didn't need to email them or reach out because my item came within the time stated on the website. Great experience! Thanks!

Top Critical Review

“Scam”

Calista D.
3/24/17

I ordered a ring back in December. Have not received it as of march 24.17. I've left multiple emails. Them telling me only to wait. They deleted and blocked me from all social media platforms when I simply asked for my product or refund. They also accused me of being a fraud. I have sent my 50+ emails to my local police department. Never again. I earned my money by working hard and honestly. Disgusting way to spread your "Love and Light"

Reviews (69)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (10) 2 weeks (5) goddess yoga pants (3) 3 months (3) sapphire ring (5) goddess leggings (2) phone number (4)
Thumbnail of user ninas74
1 review
15 helpful votes
May 15th, 2018

I appreciate the products I purchase from Luna Daze. Very affordable for people on a budget. The craftsmanship of their jewelry is beautiful and unique. Amazing customer service & VERY prompt email responses. Just check out their website- there's something for everyone and they often do promotions where you only pay shipping. Stellar deal.

Thumbnail of user calistad1
1 review
25 helpful votes
March 24th, 2017

I ordered a ring back in December. Have not received it as of march 24.17. I've left multiple emails. Them telling me only to wait. They deleted and blocked me from all social media platforms when I simply asked for my product or refund. They also accused me of being a fraud. I have sent my 50+ emails to my local police department. Never again. I earned my money by working hard and honestly. Disgusting way to spread your "Love and Light"

Thumbnail of user taffys1
1 review
16 helpful votes
October 9th, 2018

This company is a total scam! Don't waste your money ordering from them. I ordered the double halo crystal ring on the 27/8/18 & today is the 9/10/18 & I haven't received my order. I've sent numerous emails, sent messages on Facebook & even Instagram, yet, no response. Don't waste your time or your money on this company. I regret not reading the reviews. Hence why I'm in this predicament.

Thumbnail of user amandaf50
Yasmyn C. – LunaDaze Rep

Hey Taffy! We are sorry that you had a bad experience. However, we have looked in to this and we were in contact with you over email several times. We sent you tracking, as well as notified you that if you live outside of the US (you reside in Australia), that your order can take some time to arrive. We have looked at your order and it was indeed, delivered to the address you provided us! We would appreciate if you could update this comment. Thank you!

Thumbnail of user jop55
1 review
18 helpful votes
May 15th, 2018

I was hoping that I ordered the Sapphire ring within enough time to give it to my grand daughter as a gift for her birthday, but was not sure if I timed it right. I reached out to the company over email and they shipped it quicker for me. After that, I received my tracking number so I was able to ensure it arrived on time, which it did. This company went out of their way for me and I would definitely recommend this to a friend. Thank you Luna Daze!

Thumbnail of user robinf30
1 review
18 helpful votes
February 7th, 2017

I ordered the Goddess leggings and Strappy Fitness Bralette.
I have no complaints with the goddess leggings as they arrived just over the 2 weeks described and they came exactly as advertised.
However, I paid extra for shipping to receive the bralette also within 2 weeks and it arrived 4 weeks later! It was also a completely different color than advertised on the website. I ordered the magenta but it turned out to be more of a light pink. If it were any other company I would exchange this for a different color but dealing with them was such a pain that i'm just going to have to live with it.

Thumbnail of user adriannam8
1 review
18 helpful votes
May 24th, 2018

I ordered those tie up leggings from here and they are amazing. I wear them to yoga all the time, and they have maintained their quality. Paid over half what you'd pay at any mainstream yoga supply store, so I would definitely order again. Didn't need to email them or reach out because my item came within the time stated on the website. Great experience! Thanks!

Thumbnail of user amandaf50
Yasmyn C. – LunaDaze Rep

We are so happy to hear this <3!

Thumbnail of user lorip107
1 review
12 helpful votes
May 17th, 2018

There are no complaints here. I think this company is wonderful, the only thing I can think of would be that the shipping took a little bit longer than most, but I believe this is a smaller business with fewer hands on deck, so it is understandable. My princess halo ring is truly beautiful. It sparkles in the sun and the metal has not tarnished even a little bit. I get compliments on this everywhere I go. I would definitely do business with them again, perhaps even buying gifts for my loved ones. Love LD!

Thumbnail of user gloriap33
1 review
12 helpful votes
July 27th, 2016

I did get my ring, and even quicker than I thought I would, but the site says the ring is made with precious stone and the opal feels like plastic. Pretty, but probably not worth the $21 I spent on the ring.

Thumbnail of user amandaf50
Yasmyn C. – LunaDaze Rep

The rings are made with semi- precious stones, as stated on our website! <3

Thumbnail of user serineg
1 review
0 helpful votes
May 15th, 2018

I am really confused at all of the poor reviews on here. I think people jump the gun and get frustrated with small businesses because they have ridiculous expectations and don't read the details before placing an order. Anyways, I received my two rings in near record time (much faster than the expected wait time of 3 weeks), and they were brilliantly shiny and sparkly. They have not turned my finger green or black, and are able to be worn with almost all of my clothes because they match most things. Would absolutely order from them again!

Thumbnail of user susanj292
1 review
4 helpful votes
April 27th, 2019

Super excited for the double halo ring I ordered. Waited over a month, sent two emails. And with no response, the ring has still never shown. Very disappointed

Thumbnail of user pamelaa38
2 reviews
16 helpful votes
March 1st, 2017

I ordered an item on January 12,2017 and as of March 1,2017 I have yet to receive it. No tracking information is available, no email updates, etc. However, my credit card was charged promptly. After multiple emails to the company without a single response, I have decided to post this review. I will never order anything from this company again.

Thumbnail of user amandaf50
Yasmyn C. – LunaDaze Rep

We do provide tracking and we answer every email! Please reach out within the policy period so we can come up with a solution!

Thumbnail of user amandab169
1 review
0 helpful votes
February 2nd, 2017

I ordered a ring from them a few months back. I loved it on the Facebook page. It arrived sooner than the expected delivery date!
As soon as I opened it, I fell in love.
I know, silly to say about a ring, but it's 100% honestly how I felt, and still feel today.
It has been a few months, and so far no signers of wear and tear on the band, or the stones.
I get compliments on it every time I wear it out of the house which is often.
I would for sure buy from this company again, should something else catch my eye.

Tip for consumers:
I personally have had no problems with them, but they are fast to respond to emails!

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Value
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Thumbnail of user amandaf50
Yasmyn C. – LunaDaze Rep

Thanks for your support and beautiful photo Amanda (cool name by the way), and we would be honored to have you come back as a customer! Stay beautiful!

Thumbnail of user brookea22
1 review
0 helpful votes
April 26th, 2017

My goddess yoga pants arrived today and are perfect. So comfy! Thank you. I live in Australia and I'm stoked on the free shipping.

Thumbnail of user amandaf50
Yasmyn C. – LunaDaze Rep

Goddess woman!

Thumbnail of user allainc
1 review
17 helpful votes
February 19th, 2017

My girlfriend loved her opal ring! She wears it nearly everyday. The shipping took a bit longer than I thought, but I didn't read the shipping information before. The customer service rep returned my call pretty quickly with an email so I recommend just using email instead of the phone number. They provided my girlfriend with an additional discount code in the package and she is pretty excited to use it. Thanks!

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Thumbnail of user amandaf50
Yasmyn C. – LunaDaze Rep

Thank you <3!

Thumbnail of user lucyb78
1 review
0 helpful votes
May 24th, 2018

I had read some comments about this company being slow to respond to emails, but I can tell you from my experience that is not the case. My email was answered within 24 hours, answered all of my questions, and my item arrived a few days later. The crystal pendant I ordered is truly beautiful for the cost. All in all, would absolutely order from there again.

Thumbnail of user amandaf50
Yasmyn C. – LunaDaze Rep

Thank you for your kind review :)!

Thumbnail of user dorothyh49
1 review
0 helpful votes
March 24th, 2017

I ordered a lovely ring and was so stoked when my ring arrived! I wear my ring all the time and I get so many compliments as people ask me if the stones are diamonds as the stones look so real, very good quality is all I can say. I'm very happy with the quick delivery too! You can't go wrong with this company, that's for sure, despite some crazy reviews. I had no bad experience. I live in the UK!

Service
Value
Shipping
Returns
Quality
Thumbnail of user amandaf50
Yasmyn C. – LunaDaze Rep

Thank you!

Thumbnail of user lisap269
1 review
10 helpful votes
February 13th, 2018

I ordered the White Sapphire ring weeks ago. The funds were quickly taken from my account. No tracking number, No order information, Nothing. I have sent 5 different emails just wondering when it would be delivered and have heard nothing. I'm now trying to cancel my order and will never order anything from here again.

Thumbnail of user amandaf50
Yasmyn C. – LunaDaze Rep

Hey Lisa, we will address this through your emails and update your tracking information since it appears you never got it. Maybe your email was input wrong? Did you pay for tracking/ fast shipment? If not it can take some time, as explained on our website <3!

Thumbnail of user briag
1 review
0 helpful votes
May 17th, 2018

Really cute stuff for the price. The reviews on here had me nervous, but i think people just like things spoon fed to them! This company responded to my follow up email the same day i sent it, and my packages arrived within the stated shipping time... that you have the ability to read BEFORE you purchase. If you don't want to wait a few weeks, don't buy things from luna daze and then get mad when it's not faster than the website CLEARLY states! Anyways, my ring is beautiful and i plan to buy more. Thanks LD, you're really helping people who are looking for cute accessories at a lower cost.

Thumbnail of user amandaf50
Yasmyn C. – LunaDaze Rep

Thank you!

Thumbnail of user cheriet6
1 review
0 helpful votes
February 16th, 2017

Best jewelry at a reasonable price! I even got some extra promotional items for super cheap. My Nomad Necklace arrived in a week! They take a little bit to respond to emails, but once they do everything was golden. Be patient people. Thank you Luna Daze, J'adore!

Service
Value
Shipping
Returns
Quality
Thumbnail of user amandaf50
Yasmyn C. – LunaDaze Rep

We adore you! Thank you for your review Cherie!

Thumbnail of user rosel134
1 review
23 helpful votes
October 18th, 2018

So, I've had my eyes and heart set on this White Saphire Ring for over an entire year. I finally ordered it. I was so excited and beyond happy. Its been two months, and nothing whatsoever. After a week of no response from first placing the order, I became suspicious as there was no tracking. I emailed them. Nothing. I did some looking online and saw MANY instances very similar to mine. I became worried at this point. I tried to give them the benefit of the doubt, thinking they just needed time to make the item, maybe some issue is happening. Five ENTIRE weeks went by. I emailed them because I was very suspicious at this point. Nothing. Its been over 7 weeks at this point, and absolutely nothing. I tried to ignore the bad reviews because there were some good ones. I would personally REALLY urge you to please not go to them, and find someone else. If you do decide though to still use them, please be very careful. Go for cheap items first and see if you trust them first. Don't place an expensive order. Please be careful. This company is genuinely a scam and just steals money. I'd take legal action but I don't even know where to begin. Be careful please and dONT GO TO THEM

Thumbnail of user amandaf50
Yasmyn C. – LunaDaze Rep

Hey Rosie,

We are very sorry for this upsetting experience! We have looked at our email thread with you. We did talk to you within a few days of you reaching out, including sending your tracking information along with other information.

After looking in to your order, it was certainly sent out in a timely manner to the address you provided. We are not here to scheme you, as we have many happy customers who shop with us frequently.

Your tracking number states that it is STILL in transit. This is not common, but can happen due to the influx of orders as well as risks with the Post Office system. Perhaps there was an error with your shipping address? Missing apartment number? However, we will assume that it was lost or stolen in transit. This is out of our hands once we send out the package with tracking, but we will look in to this further with the Post Office. In the meantime, we offer our sincere apologies. We have resent your item along with an additional one for your troubles. Thank you for bringing this to our attention!

Love,
Luna Daze Customer Service Representative

Thumbnail of user claired44
1 review
0 helpful votes
July 30th, 2017

I love my pink fire opal ring. It looks exactly like the picture, great quality and super sparkly. Only thing was the shipping but if you don't mind waiting a few weeks it's great!

Thumbnail of user amandaf50
Yasmyn C. – LunaDaze Rep

Thank you <3 so happy you love it!

Thumbnail of user andreae34
1 review
15 helpful votes
March 1st, 2017

I placed my order on January 10 and when it finally arrived 7 weeks later, it was the incorrect size (I asked for Small, I received XL) and the product quality was awful (cheap, translucent fabric). I inquired about my order twice between submitting and receiving my order; I called the phone number provided and left voicemail when no one picked up; I also emailed Luna Daze directly and submitted their "Track Order" form on their website. They never called back and only sent automated emails with the same response every time. This was a horrible experience, and I will never recommend or shop through this company/site again.

Service
Value
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Thumbnail of user amandaf50
Yasmyn C. – LunaDaze Rep

We are sorry to hear this! We contacted you through email and never heard back :(!

Thumbnail of user heatherv23
1 review
0 helpful votes
April 26th, 2017

I love Luna Daze! The bathing suit I got is super high quality and it only took 2 weeks to arrive <3! They provided me with a tracking number as well.

Tip for consumers:
Patience young grasshopper ;p

Service
Value
Shipping
Returns
Quality
Thumbnail of user amandaf50
Yasmyn C. – LunaDaze Rep

We appreciate you!

Thumbnail of user fatimah21
1 review
0 helpful votes
March 24th, 2017

Timely and responsive! Just know that you wait longer shipping times because you are getting quality items super discounted, so it's worth it!

Thumbnail of user amandaf50
Yasmyn C. – LunaDaze Rep

Thank you for your patience and understanding, glad you love it!

Thumbnail of user christianc57
1 review
24 helpful votes
September 22nd, 2016

8 out of 10 reviews state this company is a scam. Here is another one! I ordered the set of free rings (paid $10 shipping) on May 27th. Never received them. After 3 months of emails I finally got a response stating they were going to resend them. I still have not received ANY set of rings. This company is ridiculous and fraudulent. I will keep an eye on their fb page, warning any of my friends who "like" their page not to order from them. Word of mouth is a powerful thing and I will continue to let others know... warning them of a lying, thieving company.

UPDATE: a day after writing this review, I finally got my rings. So I guess it's not a total scam after all. Maybe they only try to scam the ones who don't continuously go after what they pay for, maybe it was an error with a company they work with. Nonetheless. It took 4 months to get rings I ordered. I am changing my title as well as theit rating, for this reason. Instead of 0 stars, they warrant 3. The rings are cheap (rings out of a gumball machine that you can adjust the size) but I didn't expect much from free rings that I paid $10 to ship. Lol yeah, I paid less to ship a tire.

Thumbnail of user amandaf50
Yasmyn C. – LunaDaze Rep

Thank you for updating your comment, though of course we aim for 5 stars like many of our customers give us! Either way, we'd like to make this up to you! We've sold thousands of those ring sets to very happy customers, so we are sad to hear this! Email us <3!

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From the business

Online retail store for bohemian and trendy clothing, elegant crystals, and accessories.

Company Representative

Thumbnail of user amandaf50
Yasmyn C.
Customer Service Representative

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