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I appreciate a great deal the way in which you handled the mix-up and delay. You and your colleagues responded to my email with understanding. Indeed, your quick response made a real difference to me in a difficult moment. I had heard wonderful things about your customer service, and these were confirmed by my experience, even as the delivery didn't go as planned. Thanks to you and others, who responded in a very humane way. Thank you, too, for your willingness to replace the broken chair with a new one. We look forward to receiving the replacement chair within the next week or so. Thanks!