Mckeerv

Should be zero stars. On August 5,2022, we placed a $10,800 deposit on a $216K, 2023 Dynamax Isata 5 Xplorer motorhome with McKee RV. We were told that the deposit was refundable if the RV was not acceptable to us. We are senior citizens trying to order our final motorhome to the exact specifications that we desire, and 3 things specifically make the vehicle unacceptable to us and McKee has refused to return our deposit. 1. The 2023 motorhome is being built on a 2 year old (2021) chassis. This chassis has likely been sitting in the weather for 2 years with aging fluids/oils and weathering tires. This is unacceptable... we were paying for a 2023 with nice features such as LED lights which are not on the 2021. McKee told us that this often happens on motorhomes. 2. The Dark Xplorer paint package that we ordered has now changed and instead of being a black Ram chassis, it is now gray and the external graphics are also quite different,. Mckee told us... sorry Dynamax made a change. 3. Internal furnishings included height adjustable Lagun tables on the the theatre seats. These have been eliminated and replaced with cup holder non adjustable tables. Lagun tables were important for us to use our laptops at face height for Zoom business calls. McKee told us to slant our laptops upward! McKee told us that the market has changed and that they will be sitting on this motorhome for months if we don't take it. Note: McKee already had this coach on order at Dynamax when we put down the deposit. We just changed the external color (which again is not what we ordered), and the cabinet paint color which is the latest and greatest. We can't see how McKee can keep our deposit when the coach is clearly not what we wanted and is not acceptable to us. We recently found these changes on our own through the progress photos on the Dynamax's Facebook site. We filed a BBB complaint. The Sales Manager (Brad) was extremely rude, not helpful, and dismissive...