Meliá Hotels International

It is unfortunate that this particular property which is listed as an ultra all-inclusive in Cuba was not willing to compensate guests for a serious service outage without any running water for a full day and throughout the evening. To be fair, I've travelled extensively and was also employed in the travel industry for over 25 years and well aware of the deficiencies that Cuba faces. I totally empathize with the people and the situation here, but when you have to deal without water to take a shower, use the toilet, brush your teeth, water for coffee etc. well, that is unfortunate of course but also unacceptable to the fact that the hotel was only will to offer either a late check-out (2 hours) or an a-la-carte dinner for this disruption. Melia is a large corporation and must know that reviews go a long way which hurt their bottom line. I've been to many 3rd World countries with little expectations and have no issue accepting that fact, but I suggested that a discount on a tour or some type of refund be in order due to the fact we spent 26 hours flying to Cuba from Victoria, Canada to the Princesa Del Mar for 10 nights. I definitely didn't care that the 24 bar was out of bread and didn't have any for hamburgers or hot dogs, as this is an acceptable and understandable type of situation which I can deal with. I would NOT recommend this property at all and not due to the lack ot amenities in Cuba, but more for the lack of service.